Concentrix, a global leader in technology and services, is hiring for the position of Customer Service Representative at their Chennai facility. This role is ideal for individuals with a strong customer-centric mindset who are looking to build a career with a world-renowned brand that operates in over 70 countries.
As a Customer Service Representative (Advisor I), you will be the face of the company, interacting with customers via calls or the internet to resolve routine problems and enhance the overall brand experience.
📌 Job Overview
| Feature | Details |
| Company Name | Concentrix |
| Job Role | Customer Service Representative (Advisor I) |
| Qualification | Graduate / Undergraduate in any discipline |
| Experience | 0 – 3 Years (Freshers Welcome) |
| Job Location | Fortune Towers, Chennai |
| Employment Type | Full Time, Permanent |
| Requisition ID | R1612363 |
🏢 About Concentrix
Concentrix is a human-centered, tech-powered company that helps over 2,000 of the world’s best brands solve their toughest business challenges. They specialize in designing game-changing brand experiences and building secure AI technologies. In Chennai, they offer a professional and fast-paced work environment located at the prominent Fortune Towers.
🛠️ Key Responsibilities
- Customer Interaction: Greet and interface with customers via inbound/outbound calls or digital channels.
- Problem Resolution: Clarify requirements, probe for understanding, and provide solutions for routine product or service issues.
- Rapport Building: Listen attentively and demonstrate empathy to build a positive rapport with every customer.
- Documentation: Maintain accurate notations and track information in the call-tracking database.
- Metric Performance: Ensure service delivery meets contractual Key Performance Indicators (KPIs).
✅ Candidate Profile
- Education: Open to both Graduates and Undergraduates.
- Skills: Strong computer navigation and PC knowledge.
- Communication: Ability to effectively communicate both verbally and in writing.
- Adaptability: Must be dependable, detail-oriented, and able to rotate shifts as needed.
- Note for Content Moderators: If selected for a moderation role, the work involves reviewing sensitive or explicit content to ensure compliance with client terms of service.
📅 Application Details
Interested candidates can apply directly through the Concentrix careers portal.
- Location: IND Chennai – Fortune Towers.
- Recruitment Fraud Alert: Concentrix never requests payment or security deposits during the hiring process. Always apply through official channels.
Concentrix is looking for Customer Service Advisors to join their team at Fortune Towers, Chennai. Excellent entry-level opportunity with a global tech leader!
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