Technology service provider CountriTech has opened applications for Customer Support Executives across India. This 100% remote (Work from Home) opportunity is structured as a long-term contract offering high stability (3–5 years) for professionals skilled in US Voice Processes with hands-on experience in cross-selling and upselling within a BPO environment.
Operating on a US night shift schedule, this role allows customer experience specialists to interface directly with international clients, offering competitive hourly payouts and the flexibility of working permanently from home.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | CountriTech |
| Role Title | Customer Support Executive – US Voice Process |
| Job Location | 100% Remote (Work from Home – India) |
| Shift Requirement | Night Shift (Aligned with US Business Hours) |
| Compensation | ₹150 per hour |
| Contract Duration | Long-Term Contract (3 to 5 Years Stability) |
| Domain Focus | Inbound/Outbound US Voice + Cross-Sell / Up-Sell |
| Employment Type | Full-Time Contract |
Key Responsibilities & Customer Operations
As a Customer Support Executive, you will manage dynamic voice channels to ensure high customer satisfaction and drive organic product adoption:
- Voice Interaction Management: Handle both inbound and outbound customer support calls for US-based clients with professional phone etiquette.
- Issue Resolution: Diagnose and resolve customer inquiries, complaints, and service issues efficiently while ensuring high First Contact Resolution (FCR).
- Soft-Selling Integration: Identify organic upselling and cross-selling opportunities during customer conversations, promoting relevant products or services using a soft, customer-centric approach without aggressive sales tactics.
- Interaction Logging: Maintain clean, detailed, and accurate records of every customer interaction inside the customer relationship platform.
- Quality Benchmarks: Consistently meet performance metrics, including call handling time (AHT), call quality compliance, and Customer Satisfaction (CSAT) scores.
Applicant Eligibility & Technical Requirements
CountriTech’s talent team is vetting applicants against explicit voice experience and home-office hardware criteria:
Professional Qualifications & BPO Experience
- Mandatory BPO Background: Prior hands-on experience in a US Voice Process is compulsory, explicitly including Cross-Sell / Up-Sell execution within a call center setting.
- Linguistic Skills: Exceptional verbal communication skills in English with a clear, neutral accent and high active listening abilities.
- Customer Focus: Strong persuasion, rapport-building, and problem-solving skills under fast-paced, high-pressure call volume scenarios.
Home Workspace Setup
- Computing Hardware: Personal laptop or desktop running Windows 11 with a minimum of 16 GB RAM.
- Display Configuration: A dual-screen setup is mandatory (Laptop/PC display plus at least one external monitor).
- Network & Environment: High-speed, stable internet connection (with a secondary power/internet backup plan preferred) and a quiet, distraction-free home studio environment.
How to Apply
The recruitment queue is actively processing applications online:
- Ensure your resume explicitly highlights your US Voice Process history, BPO experience, cross-selling achievements, and confirmation of your dual-screen home system setup.
- Submit your application directly through CountriTech’s Easy Apply portal on LinkedIn or their official career page.