Technology service provider CountriTech has opened applications for Customer Support Executives across India. This 100% remote (Work from Home) opportunity is structured as a long-term contract offering high stability (3–5 years) for professionals skilled in US Voice Processes with hands-on experience in cross-selling and upselling within a BPO environment.
Operating on a US night shift schedule, this role allows customer experience specialists to interface directly with international clients, offering competitive hourly payouts and the flexibility of working permanently from home.
Job Drive Overview
Attribute
Details
Hiring Organization
CountriTech
Role Title
Customer Support Executive – US Voice Process
Job Location
100% Remote (Work from Home – India)
Shift Requirement
Night Shift (Aligned with US Business Hours)
Compensation
₹150 per hour
Contract Duration
Long-Term Contract (3 to 5 Years Stability)
Domain Focus
Inbound/Outbound US Voice + Cross-Sell / Up-Sell
Employment Type
Full-Time Contract
Key Responsibilities & Customer Operations
As a Customer Support Executive, you will manage dynamic voice channels to ensure high customer satisfaction and drive organic product adoption:
Voice Interaction Management: Handle both inbound and outbound customer support calls for US-based clients with professional phone etiquette.
Issue Resolution: Diagnose and resolve customer inquiries, complaints, and service issues efficiently while ensuring high First Contact Resolution (FCR).
Soft-Selling Integration: Identify organic upselling and cross-selling opportunities during customer conversations, promoting relevant products or services using a soft, customer-centric approach without aggressive sales tactics.
Interaction Logging: Maintain clean, detailed, and accurate records of every customer interaction inside the customer relationship platform.
Quality Benchmarks: Consistently meet performance metrics, including call handling time (AHT), call quality compliance, and Customer Satisfaction (CSAT) scores.
Applicant Eligibility & Technical Requirements
CountriTech’s talent team is vetting applicants against explicit voice experience and home-office hardware criteria:
Professional Qualifications & BPO Experience
Mandatory BPO Background: Prior hands-on experience in a US Voice Process is compulsory, explicitly including Cross-Sell / Up-Sell execution within a call center setting.
Linguistic Skills: Exceptional verbal communication skills in English with a clear, neutral accent and high active listening abilities.
Customer Focus: Strong persuasion, rapport-building, and problem-solving skills under fast-paced, high-pressure call volume scenarios.
Home Workspace Setup
Computing Hardware: Personal laptop or desktop running Windows 11 with a minimum of 16 GB RAM.
Display Configuration: A dual-screen setup is mandatory (Laptop/PC display plus at least one external monitor).
Network & Environment: High-speed, stable internet connection (with a secondary power/internet backup plan preferred) and a quiet, distraction-free home studio environment.
How to Apply
The recruitment queue is actively processing applications online:
Ensure your resume explicitly highlights your US Voice Process history, BPO experience, cross-selling achievements, and confirmation of your dual-screen home system setup.
Submit your application directly through CountriTech’s Easy Apply portal on LinkedIn or their official career page.
