Customer Service Supervisor – Indrive | Delhi – Remote

Customer Service Supervisor - Indrive | Delhi - Remote

Job Description

  • Job Type: Work From Home
  • Post Name: Customer Service Supervisor
  • Qualification: Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.30000 Per Month

Required

  • Fluent in English and Hindi;
  • Tamil/Marathi/Bengali/Nepali (optional, will be a plus);
  • PC knowledge at the confident user level;
  • Willingness to travel.

Customer Service Supervisor Indrive Now we’re looking for a Supervisor SA based in Delhi NCR, India.

If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we’re waiting for your CV!

Tasks and duties are to:

  • Handle incoming calls;
  • Outgoing calls;
  • Help and solve appeals of users.
  • Control the quality of the work of the staff of the Contact Center
  • Translation of texts;
  • Train and hire new call center operators;
  • Supervise and monitor the activities of contact center operators;
  • Control the compliance of contact center operators with production discipline;
  • Prepare reports on the quality of work performed by contact center operators;
  • Answering questions from staff and providing guidance and feedback;
  • Devise ways to optimize procedures and keep staff motivated.

You will be a good fit for our team if you:

  • Competent verbal and written communication;
  • Fluent language skills on demand;
  • Fluent in English and Hindi;
  • Tamil/Marathi/Bengali/Nepali (optional, will be a plus);
  • PC knowledge at the confident user level;
  • Willingness to travel.

What do we offer:

  • Unlimited opportunities for professional and career growth, regular external and internal training from our partners;
  • The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
  • Initial training;
  • Probation period up to 3 months;
  • Working hours: 2/2 shift work 8:00-20:00/20:00-8:00.

We offer you all the conditions for professional and personal growth with a rapidly growing tech company.

Your CV will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.

If you receive no feedback it means that currently there are no suitable vacancies for you.

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