SaaS Hiring Customer Support Associate – Remote | Apply Now

  • Postion : Customer Suppor Associate
  • Location : Remote
  • Experience : Freshers
  • Qualification : Bachelors Degree
  • Work from anywhere in the world
  • Choose your own work hours

Customer Support Associate As a member of the Help group, your focus is to ship post-sales help and options to our buyer base whereas serving as an advocate for buyer wants. This entails resolving post-sales technical issues relating to using and troubleshooting for our product JustCall, Helpwise, and many others.

As the first level of contact for purchasers, you might be answerable for facilitating buyer relationships with Help and offering recommendation and help to inside SaaS Labs workers on various buyer conditions and escalated points.

Customer Support Associate

Customer Support Associate Location : Remote Experience : Freshers Qualification : Bachelors Degree .Work from anywhere in the world

Qualification:

  • Affiliate or Bachelor’s diploma in Info Know-how or a associated area
  • Minimal of 1-2 years of expertise within the IT business ideally working in a customer-facing position with worldwide clients

Key Obligations:

  • Dealing with complicated buyer eventualities, documenting options, and successfully offering reliable and well timed decision to all product-related technical points skilled by clients
  • Collaborating with fellow help colleagues and different inside organizations to offer superior customer support
  • Performing as a buyer advocate by working immediately with clients on high-priority points to ship well timed decision and seize buyer suggestions to affect course of/product enhancements
  • Anticipating buyer wants and successfully addressing issues associated to their concern or decision
  • Offering direct technical help to clients by way of cellphone, e mail, chat, and tickets
  • Be sure that the chat and ticket SLAs are honored
  • Proactively establish the instances that require escalation, technically or strategically, and escalate accordingly

Expertise

  • Palms-on expertise in narrowing down the reported downside into correct points, and identification of the foundation trigger
  • Proficient in making certain buyer points are resolved in probably the most well timed and efficient method doable
  • Understanding about CRMs and why companies use them
  • Previous expertise of working with CRMs
  • Superior proficiency in written and spoken English
  • Capacity to speak technical elements to folks with non-IT backgrounds
  • Questioning abilities/probing abilities, as related to the difficulty

Different important qualities for this position:

  • Excessive degree of empathy for purchasers
  • Love for being the primary line of help and troubleshooting points
  • Capacity to work with cutting-edge expertise and assimilate info quickly
  • Capacity to multitask effectively beneath time stress

Advantages and Perks:

  • Alternative to work and collaborate with a really world group unfold throughout 6 international locations
  • Routine hackathons and studying boot camps to advertise data sharing
  • Work from wherever on the earth
  • Select your personal work hours

Partime Work From Home – Social Media Evaluator (India)

About SaaS Labs
SaaS Labs is a world SaaS firm powering Gross sales and Help groups of over 6000 rising companies with its software program ecosystem targeted on automation, productiveness, and collaboration. One of many fastest-growing corporations in India, SaaS Labs is backed by main traders akin to Sequoia, Base10 Companions, and Eight Roads. Presently, their portfolio of merchandise consists of JustCall (Contact Middle Software program), Helpwise (Shared Inbox), Dialworks (Gross sales Readiness Platform), EasyCalendar (Scheduling Software program), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Name Monitoring and Analytics).

A 100% distant firm, SaaS Labs is a various worldwide group of passionate downside solvers. With innovation, experimentation, and buyer obsession on the coronary heart of its ethos, the corporate has been honored with 30+ innovation awards together with the coveted Deloitte Know-how Quick 50 and FT Excessive Development Firms (Asia Pacific).

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