Job Particulars
Job Function: IT Specialist and IT Service Desk
Qualification: Any Diploma
Wage: Greatest in Business
Job Location: Chennai (Oragadam)
Final Date: Apply ASAP
Job Description
We’re in search of an IT specialist who will likely be accountable to ship world-class IT service and help to the staff of Danfoss unbiased of area, nation, or web site, guaranteeing finish-consumer satisfaction and enterprise operation by delivering a full, finish-to-finish decision of incidents and requests & present technical help for Danfoss workplace and manufacturing environments by way of cellphone, electronic mail, and chat.
Job Obligations
- Obtain, register, and work on consumer requisitions by Telephone, E-mail, and different channels appearing as first and second strains of help.
- Accountability for the administration of customers, methods, and consumer rights in accordance with Danfoss Requirements.
- Work and observe-up on Incidents, Service Requests, Issues, and different duties that could be assigne
- Advise, information, and/or instruct customers within the utilization of merchandise, methods, and know-how (software program & {hardware})
- Establish errors and use root trigger evaluation to ship excessive-high quality IT options, create excessive-high quality documentation of methods, processes, and error resolutions
- Guarantee compliance with safety insurance policies as described in Danfoss Company Requirements as associated to PC purchasers, and different Danfoss IT methods and report any breaches to Danfoss Safety
- Obtain targets/targets outlined as IT KPIs and World Service Desk KPIs
- Resolve Incidents, Service Requests, and different duties inside their deadlines.
- Good relationship with enterprise companions and co-staff.
- Present robust efficiency and growth in all deliberate targets
Background & Expertise
- Distinctive Service and Buyer mindset
- Downside solver / good troubleshooting abilities
- Good communication abilities
- Skill to work in a world and ever-altering setting
- In a position to work independently but in addition a very good workforce participant
- Self-pushed and capable of take possession of duties and see them by to completion
- In-depth understanding of PC structure and fundamental understanding of IT infrastructure ideas
- Data and expertise in ITIL
- Technical expertise supporting customers globally in first and second-line help.
- Technical expertise supporting IT {hardware} and software program together with however not restricted to Microsoft merchandise and options corresponding to Home windows OS, Workplace, and Outlook in a Microsoft Change setting, Skype for Enterprise, Cisco Unified Communications, Cellular Administration options, community connectivity and infrastructure
Danfoss – Engineering Tomorrow
At Danfoss, we’re engineering options that permit the world to make use of sources in smarter methods – driving the sustainable transformation of tomorrow. No transformation has ever been began with no group of passionate, devoted and empowered folks. We imagine that innovation and nice outcomes are pushed by the right combination of individuals with various backgrounds, personalities, abilities, and views, reflecting the world by which we do enterprise. To verify the combo of individuals works, we try to create an inclusive work setting the place folks of all backgrounds are handled equally, revered, and valued for who they’re. It is a robust precedence inside Danfoss to enhance the well being, working setting and security of our workers.
Following our founder’s mindset “motion speaks louder than phrases”, we set ourselves formidable targets to guard the setting by embarking on a plan to grow to be CO2 impartial newest by 2030.