Firm Identify: Deloitte
Job Location: Bangalore, Hyderabad
Job Place: Tech and Non Tech Voice Process
Expertise: 0 to 4 years
Qualification: Commencement
Job Description
Position & obligations
- Present efficient and well timed decision for all voice and non-voice interactions (telephone, e-mail, self-servicetickets, chats and voicemail) with finish customers.
- Analyze and resolve incidents and service requests concerning use of software software program orhardware.
- Doc each incident and help request within the CRM device and make sure the tickets are closed or escalatedas applicable.
- Ought to have primary information about laptop software program and {hardware}.•Ought to keep knowledgeable about ongoing points/outages, adjustments in atmosphere which might be communicated viaemail and different channels often.
- Meet key efficiency indicators like Buyer Satisfaction Survey scores, Contact High quality, First CallResolution, and Schedule Adherence and take part in particular person/group teaching classes.
- Create a constructive buyer help expertise and construct sturdy relationships by deep problemunderstanding with a consummately skilled angle.
- Ought to be a self-motivated achiever who features satisfaction from offering wonderful customer support.•Ought to be a fast learner and group participant.
- Ought to be versatile to work in numerous shifts as ISS-Know-how works 24 x 7.
- Keep away from unplanned break day from work as this may have main influence on our enterprise. Extreme unplannedabsence might end in disciplinary actions together with termination of your companies.
- Adheres to Code of Ethics, Imaginative and prescient, Mission and Core Values.
Most popular candidate profile
- Glorious written, verbal, listening, analytical and logical abilities.
- Simply grasp and talk advanced concepts.
- Glorious drawback fixing abilities.•Data of MS Workplace 2016 together with Outlook, Change Servers, Workplace 365
- Data of laptop {Hardware} and Software program troubleshooting.
- Data of Working Techniques like Window 7, 8,8.1 and 10 & Mac
- Data of Community and Web troubleshooting
- Data of PDA (cell units) Setup & troubleshooting
- Data of Lively Directories