Deloitte Hiring – Tech and non-Tech Voice Process | Multiple Locations

Deloitte Hiring - Tech and non-Tech Voice Process | Multiple Locations

Firm Identify: Deloitte

Job Location: Bangalore, Hyderabad

Job Place: Tech and Non Tech Voice Process

Expertise: 0 to 4 years

Qualification: Commencement

Job Description

Position & obligations

  • Present efficient and well timed decision for all voice and non-voice interactions (telephone, e-mail, self-servicetickets, chats and voicemail) with finish customers.
  • Analyze and resolve incidents and service requests concerning use of software software program orhardware.
  • Doc each incident and help request within the CRM device and make sure the tickets are closed or escalatedas applicable.
  • Ought to have primary information about laptop software program and {hardware}.•Ought to keep knowledgeable about ongoing points/outages, adjustments in atmosphere which might be communicated viaemail and different channels often.
  • Meet key efficiency indicators like Buyer Satisfaction Survey scores, Contact High quality, First CallResolution, and Schedule Adherence and take part in particular person/group teaching classes.
  • Create a constructive buyer help expertise and construct sturdy relationships by deep problemunderstanding with a consummately skilled angle.
  • Ought to be a self-motivated achiever who features satisfaction from offering wonderful customer support.•Ought to be a fast learner and group participant.
  • Ought to be versatile to work in numerous shifts as ISS-Know-how works 24 x 7.
  • Keep away from unplanned break day from work as this may have main influence on our enterprise. Extreme unplannedabsence might end in disciplinary actions together with termination of your companies.
  • Adheres to Code of Ethics, Imaginative and prescient, Mission and Core Values.

Most popular candidate profile

  • Glorious written, verbal, listening, analytical and logical abilities.
  • Simply grasp and talk advanced concepts.
  • Glorious drawback fixing abilities.•Data of MS Workplace 2016 together with Outlook, Change Servers, Workplace 365
  • Data of laptop {Hardware} and Software program troubleshooting.
  • Data of Working Techniques like Window 7, 8,8.1 and 10 & Mac
  • Data of Community and Web troubleshooting
  • Data of PDA (cell units) Setup & troubleshooting
  • Data of Lively Directories

Leave a Reply

Your email address will not be published. Required fields are marked *