Are you passionate about the travel industry and looking for a Work from Home career? EaseMyTrip (EMT), one of India’s leading online travel agencies, is currently hiring for Customer Support Executives (Flight Support/Task List).
Known for its “No Convenience Fee” model and customer-first approach, EaseMyTrip is looking for enthusiastic individuals to handle domestic and international flight support via voice, email, and chat.
Job Overview: Remote Flight Support Executive
- Company: EaseMyTrip.com (EMT)
- Location: Remote (Work From Home – India)
- Job Type: Full-time
- Role: Customer Support / Flight Task List Executive
- Hiring Poster: Rikant Pittie (Co-founder, EaseMyTrip)
Key Responsibilities
As a part of the EMT support team, you will be the primary point of contact for travelers. Your daily tasks include:
- Voice & Digital Support: Resolving customer queries through phone calls, emails, and chat.
- Flight Support: Managing international and domestic travel processes, including bookings and cancellations.
- Problem Resolution: Probing to understand customer issues and providing “First Contact Resolution.”
- Customer Education: Greet customers professionally and educate them on travel policies and solutions.
- Data Management: Maintaining accurate records and updating customer files.
Who Can Apply? (Requirements)
EaseMyTrip is looking for candidates with a “zeal to go the extra mile.”
- Communication: Excellent verbal and written communication skills are mandatory.
- Geography Knowledge: Basic knowledge of the world map and geography is required for flight routing queries.
- Flexibility: Ability to work in a 24/7 rotational shift environment.
- Speed: Candidates must be able to join ASAP (Immediate joiners preferred).
- Soft Skills: High level of empathy and attentive listening skills.
Why Join EaseMyTrip?
- Work from Anywhere: Save on commuting and work from the comfort of your home.
- Growth: Join a company led directly by its founders in a high-growth travel sector.
- Hybrid Platform: Gain experience in one of India’s most successful hybrid travel models.
Hiring Tip: This role is an “Easy Apply” on LinkedIn and already has over 100 applicants. To stand out, ensure your resume highlights any previous experience in International/Domestic Voice Processes or the Travel Industry.
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