Looking to start or grow your career in the aviation and travel industry? Emirates Group subsidiary dnata is hiring Customer Service Representatives in Bengaluru, Karnataka. This is an on-site, full-time opportunity with a contract-to-hire model, ideal for freshers and candidates with travel, tourism, or aviation experience.
📌 Job Overview
- Job Title: Customer Service Representative / Customer Service Agent
- Company: dnata (Emirates Group)
- Location: Bengaluru, Karnataka, India
- Employment Type: Contract to Hire
- Initial 3-month contract, convert to full-time based on performance
- Work Mode: On-site (Work from Office only)
- Shift: Rotational shifts with 2 rotational week-offs
- Experience Level: Freshers & Experienced
- Applicants: 100+ (Early application recommended)
✈️ About dnata (Emirates Group)
dnata is one of the world’s most trusted aviation and air travel services providers, operating across 35 countries and 6 continents. Part of the Emirates Group, dnata delivers award-winning services in ground handling, cargo, travel, catering, and retail, contributing to a seamless and memorable travel experience for millions of passengers globally.
💼 Role: Customer Service Agent
As a Customer Service Agent, you will be the voice of major airline clients, assisting customers with accurate and timely information related to airline products and services.
🔹 Key Responsibilities
- Handle customer inquiries through voice support
- Provide accurate information about airline products and services
- Deliver professional, empathetic, and customer-focused support
- Ensure customers feel valued throughout their journey
- Maintain service quality and communication standards
🎓 Eligibility Criteria
Freshers
- Minimum 12+ years of education
- Background in Travel, Tourism, Aviation, or recognized Aviation certification course (preferred)
Experienced Candidates
- Prior experience in Travel / Tourism / Aviation companies preferred
Skills Required
- Excellent spoken & written English
- Strong interpersonal and customer service skills
- Proficiency in MS Word, Excel, and Email
- Flexibility to work in rotational and night shifts
🏢 Work Location
- Office Address:
dnata International Pvt Ltd
3rd Floor, Smartworks Sargod Imperial,
Residency Road,
Bengaluru – 560025
⏳ Additional Preferences
- Immediate joiners preferred
- Candidates with shorter notice periods will have an advantage
📝 How to Apply
Interested candidates can apply through the job portal or email their updated CV to the dnata recruitment team.
📧 Apply via Email: maria.r@dnata.com
⚠️ Note: dnata / Emirates Group does not charge any fees for recruitment. Candidates are advised to apply only through official channels.
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