Firstsource Solutions Limited (an RP-Sanjiv Goenka Group company) has announced a recruitment drive for the position of Customer Service Associate (CSA) – Healthcare (Email / Back Office).
This full-time non-voice opportunity is based in Chennai, Tamil Nadu. It is specifically structured for Arts & Science graduates and 3-year Diploma holders looking for a career in medical claims processing and back-office operations.
Firstsource Recruitment 2026 – Overview
| Attribute | Details |
| Organization Name | Firstsource Solutions Limited (RP-Sanjiv Goenka Group) |
| Role Name | CSA Healthcare – Email / Back Office |
| Requisition ID | 8787 |
| Job Location | Chennai, Tamil Nadu |
| Posting Date | July 24, 2026 |
| Employment Type | Full-Time |
| Domain | Healthcare Operations / Claims Adjudication |
| Role Category | Back Office / Non-Voice Support |
| Application Mode | Online Direct Application |
Educational Qualification & Eligibility Criteria
- Eligible Qualifications:
- Graduation: Any Arts & Science degree (Without active arrears).
- Diploma: Any 3-year Diploma discipline (Without active arrears).
- Strict Exclusions:
- B.E / B.Tech and Postgraduates (Master’s degrees) are NOT eligible for this specific role.
- Typing Requirement: Minimum typing speed of 24 WPM with at least 90% accuracy.
Roles & Key Responsibilities
As a Claims Examiner in the Healthcare Email/Back Office division, candidates will evaluate medical and insurance claim documents. Key responsibilities include:
- Claims Adjudication: Analyzing multiple healthcare documents/contracts to determine whether to approve, pay, or deny claims submitted by members or service providers according to client specifications.
- Document Verification & Routing: Routing incomplete claims to appropriate departments, providers, or members to request missing information needed for processing.
- SLA & TAT Compliance: Ensuring all processed claims meet target Turnaround Times (TAT) and strict quality SLAs.
- Process Adherence: Maintaining accurate process knowledge, high productivity metrics, and schedule adherence.
Reporting Structure & Core Skills
- Reporting Line: Sr. Executive $\rightarrow$ Team Leader $\rightarrow$ Operations Manager.
- Core Competencies:
- Strong reading comprehension and document analysis skills.
- Good written English communication skills for back-office email correspondence.
- Strong focus on quality, detail accuracy, and process compliance.
How to Apply for Firstsource Healthcare Back Office Role
- Visit the official Firstsource Careers Portal at
[firstsource.com/careers](https://firstsource.com/careers). - Search using Requisition ID: 8787 or keyword CSA Healthcare Chennai.
- Click on Apply Now and register your account.
- Fill in your academic marks and contact credentials (ensure you have no active arrears).
- Upload an updated resume showing your typing proficiency and educational details.
- Submit the online application form.