Firstsource Solutions Limited (an RP-Sanjiv Goenka Group company) has announced a recruitment drive for the position of Customer Service Associate (CSA) – Healthcare (Email / Back Office).
This full-time non-voice opportunity is based in Chennai, Tamil Nadu. It is specifically structured for Arts & Science graduates and 3-year Diploma holders looking for a career in medical claims processing and back-office operations.
Graduation: Any Arts & Science degree (Without active arrears).
Diploma: Any 3-year Diploma discipline (Without active arrears).
Strict Exclusions:
B.E / B.Tech and Postgraduates (Master’s degrees) are NOT eligible for this specific role.
Typing Requirement: Minimum typing speed of 24 WPM with at least 90% accuracy.
Roles & Key Responsibilities
As a Claims Examiner in the Healthcare Email/Back Office division, candidates will evaluate medical and insurance claim documents. Key responsibilities include:
Claims Adjudication: Analyzing multiple healthcare documents/contracts to determine whether to approve, pay, or deny claims submitted by members or service providers according to client specifications.
Document Verification & Routing: Routing incomplete claims to appropriate departments, providers, or members to request missing information needed for processing.
SLA & TAT Compliance: Ensuring all processed claims meet target Turnaround Times (TAT) and strict quality SLAs.
Process Adherence: Maintaining accurate process knowledge, high productivity metrics, and schedule adherence.
Reporting Structure & Core Skills
Reporting Line: Sr. Executive $\rightarrow$ Team Leader $\rightarrow$ Operations Manager.
Core Competencies:
Strong reading comprehension and document analysis skills.
Good written English communication skills for back-office email correspondence.
Strong focus on quality, detail accuracy, and process compliance.
How to Apply for Firstsource Healthcare Back Office Role
Visit the official Firstsource Careers Portal at [firstsource.com/careers](https://firstsource.com/careers).
Search using Requisition ID: 8787 or keyword CSA Healthcare Chennai.
Click on Apply Now and register your account.
Fill in your academic marks and contact credentials (ensure you have no active arrears).
Upload an updated resume showing your typing proficiency and educational details.
