Firstsource Hiring CSA Healthcare – Email / Back Office Jobs in Chennai | Apply Now

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Firstsource is hiring for the role of CSA Healthcare – Email / Back Office at its Chennai location. This is a full-time, on-site opportunity for graduates who are looking to build a career in the Healthcare BPO / Back Office domain.

This role is ideal for candidates who prefer non-voice or email-based processes and are interested in healthcare operations such as claims processing and adjudication.


🏢 About Firstsource

Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a global leader in business process solutions. The company delivers end-to-end services across industries such as:

  • Healthcare
  • Banking & Financial Services
  • Communications, Media & Technology
  • Retail and other sectors

Firstsource operates across India, USA, UK, Philippines, Mexico, Romania, Turkey, South Africa, and Australia, using advanced technology, analytics, and domain expertise to support global clients.


📌 Job Overview – CSA Healthcare (Email / Back Office)

In this role, the selected candidate will work as a Claims Examiner, responsible for reviewing healthcare claims and related documents. The job involves analyzing claims and ensuring accurate processing based on client-specific guidelines.

This is a non-voice / back-office focused role, mainly involving system work, document review, and email-based communication.


🧾 Key Responsibilities

  • Review and analyze healthcare claims and supporting documents
  • Decide claim outcomes such as pay, deny, or pend based on guidelines
  • Route claims to appropriate departments or members for missing information
  • Maintain production, quality, and turnaround time (TAT) standards
  • Follow shift schedules and operational SLAs
  • Demonstrate strong process knowledge and attention to detail

🧠 Required Skills

  • Good communication skills
  • Strong listening and comprehension abilities
  • Ability to work with multiple documents and systems
  • Basic computer knowledge and accuracy-oriented mindset

🎓 Qualification & Eligibility Criteria

  • Education:
    • Arts & Science Degree / Diploma (Any discipline – 3 years)
    • No arrears allowed
    • BE / B.Tech & Master’s degree holders are not eligible
  • Typing Requirement:
    • Minimum 24 WPM with 90% accuracy
  • Experience:
    • Freshers and relevant experience candidates can apply (as per company norms)

🕒 Job Details at a Glance

  • Role: CSA Healthcare – Email / Back Office
  • Location: Chennai, Tamil Nadu
  • Work Mode: On-site
  • Job Type: Full-time
  • Industry: Healthcare BPO / Back Office Operations

✅ Why Consider This Job?

  • Stable role in the healthcare domain
  • Non-voice / email-based process
  • Opportunity to work with a reputed global organization
  • Structured career growth within BPO operations
  • Transparent and merit-based hiring process

⚠️ Important Disclaimer (Must Read)

Disclaimer:
This job information is shared for informational purposes only.
Firstsource follows a fair, transparent, and merit-based hiring process and never asks for money at any stage of recruitment.
Beware of fraudulent job offers. Always verify emails and communication that come from official @firstsource.com domains only.
We are not recruiters or hiring agents.

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