A fast-growing US FinTech company is scaling its technical support ecosystem in India and has partnered with Flexiple to hire Customer Support Engineers. Flexiple, a premier managed marketplace that helps global organizations build high-performing Global Capability Centers (GCCs) and teams, is facilitating this extensive talent search.
This role sits directly at the intersection of product management, engineering, and customer success. It offers an incredible opportunity to solve complex technical challenges for a platform handling transactions at scale.
As a Customer Support Engineer, you will dive beneath the surface of customer queries to resolve complex platform blockages:
Deep Technical Troubleshooting: Diagnose and resolve technical problems across the core software product and customer-facing APIs.
Root-Cause Investigation: Dig systematically into system logs, error reports, and software integrations to identify exact breaking points.
Engineering Collaboration: Reproduce live bugs, write highly technical reports for the engineering team, and partner closely with them to roll out fixes.
Knowledge Infrastructure: Author internal troubleshooting guides and customer-facing help articles to continuously optimize support speed.
Ideal Candidate Profile
Core Requirements
Experience: 1 to 5 years of hands-on experience in technical support, support engineering, or a highly related technical role.
Data & Diagnostics: Practical comfort with reading system logs, calling APIs, and executing basic SQL queries.
Communication: Exceptional technical communication and problem-solving skills to clearly articulate problems to both developers and clients.
Work Setup: A reliable remote work environment with familiarity across standard support desk tooling.
Preferred Qualifications
Prior professional exposure to FinTech platforms, digital payments, or high-volume SaaS environments.
Practical familiarity with modern observability and support tools such as Postman, Datadog, or Zendesk.
Flexibility to work with a partial US time-zone overlap.
The Interview & Hiring Process
Flexiple follows a structured, technical evaluation path to ensure placement quality:
Profile Shortlisting
Technical Interview 1
Technical Interview 2
Technical Interview 3
Founder Interview
Note: By submitting a single application, your profile will automatically be evaluated for this position as well as future matching roles within Flexiple’s ecosystem.
How to Apply
The placement pipeline is actively sourcing candidates pan-India:
Tailor your resume to highlight your experience with APIs, SQL, log analysis, and any tools like Postman or Datadog.
Submit your profile through the Flexiple job board under the Customer Support Engineer — FinTech vertical to initiate shortlisting.
