Are you an empathetic communicator looking to build a career in customer operations and success? FRND, a fast-growing digital platform, has announced an off-campus recruitment drive for the position of Customer Support Executive at its corporate office in Bangalore, Karnataka.
This full-time, in-office role is perfectly structured for freshers and early-career professionals with 0 to 2 years of experience. If you are looking for a collaborative environment where you can work across both voice and chat support functions while gaining deep exposure to modern CRM tools, this hiring drive is your ideal destination.
Job Drive Overview
Attribute
Details
Hiring Organization
FRND
Role Title
Customer Support Executive (Voice & Chat Process)
Job Location
Bangalore, Karnataka (In-Office Role)
Experience Tier
0 – 2 Years
Working Schedule
6 days a week (with one rotational day off)
Employment Type
Full-Time
Key Responsibilities
As a Customer Support Executive at FRND, you will manage day-to-day user operations and cross-functional resolutions:
Omnichannel Engagement: Support customers seamlessly through inbound/outbound voice calls, live chat, and email channels.
Empathic Troubleshooting: Diagnose and resolve customer queries with high accuracy, empathy, and speed.
Ticket Management: Systematically track customer service tickets and collaborate with internal teams to deliver resolutions within defined SLAs.
Process Contribution: Pitch proactive, innovative ideas to continuously optimize customer satisfaction and internal operational workflows.
What FRND Is Looking For (Eligibility Criteria)
To clear the initial candidate screening managed by the FRND human resource team, applicants should possess the following attributes:
Professional Exposure: Preferred 6 months to 2 years of hands-on experience in customer support, customer success, or any customer-facing role.
Linguistic Skill: Strong verbal and written communication skills in English are mandatory.
Regional Language Asset: Proficiency in regional languages—specifically Hindi, Tamil, Telugu, Malayalam, or Kannada—is highly preferred.
Operational Attributes: Outstanding problem-solving, multitasking, and customer-handling skills with the ability to thrive in a fast-paced, target-driven workplace.
The Selection & Interview Process
FRND follows a transparent, 3-stage evaluation framework for candidates:
Round 1: A 30-minute introductory in-office interview.
Round 2: A practical assessment assignment to be completed after clearing the first round.
Round 3: A final in-office discussion with the General Manager focusing on cultural alignment.
How to Apply Online
The application tracking queues are actively managed through official channels:
Update your professional resume to highlight your communication metrics, problem-solving skills, and any regional language proficiencies.
Access the FRND job application link on LinkedIn or their official careers portal.
Submit your application profile to the job poster, Yadumiga Ramanathan (Human Resource Associate at FRND).
