Portland-based SaaS product innovator FULL Creative is hiring for the position of Product Expert at its Chennai, Tamil Nadu office. This hybrid role is designed for professionals with 1 to 3 years of experience in technical or customer support—preferably within a SaaS environment—who excel at troubleshooting application issues, managing customer queries, and driving continuous product improvement.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | FULL Creative |
| Official Job Title | Product Expert |
| Work Mode | Hybrid (Chennai Office + Work From Anywhere) |
| Job Location | Chennai, Tamil Nadu, India |
| Employment Type | Full-time |
| Experience Required | 1 to 3 Years (Technical / Customer Support) |
| Shift Requirement | Flexible to work 24/7 (Rotational Shifts) |
| Core Domain | B2B SaaS / Product Operations & Customer Experience |
Key Responsibilities & Operational Scope
As a Product Expert at FULL Creative, your core focus will span technical issue resolution, cross-team collaboration, and SaaS user engagement:
- Technical Troubleshooting: Replicate, diagnose, and resolve complex application issues reported by SaaS customers.
- Creative Problem Solving: Provide high-quality, creative solutions to user queries while delivering exceptional customer service.
- Internal Team Collaboration: Work closely with engineering, product, and QA teams to escalate technical bugs and track ticket resolutions.
- Documentation & Ticket Management: Maintain clear, detailed documentation of issues, troubleshooting steps, and customer communications.
- KPI & Quality Management: Meet team cadence goals, achieve set key performance indicators, and contribute to continuous product enhancements.
Eligibility Criteria & Skill Requirements
FULL Creative evaluates candidates based on hands-on SaaS support experience, technical communication, and remote setup readiness:
Professional Qualifications
- Experience: Minimum 1 to 3 years of experience in technical or customer support roles (preferably in a B2B SaaS context).
- Technical Aptitude: Strong ability to troubleshoot application issues and familiarity with common professional tools/technologies.
- Communication & Shift Flexibility: Excellent interpersonal skills, strong written/verbal communication, and willingness to work 24/7 rotational shifts.
Home Workspace Requirements
Because FULL Creative supports a strong remote/hybrid culture, candidates must have:
- A private, quiet workroom suitable for professional video and voice calls.
- High-Speed Internet: 100+ Mbps download and upload speeds with a wired (LAN) setup.
- Power Backup: Dedicated UPS/inverter setup to avoid downtime during power interruptions.
- Camera Readiness: Willingness to participate in video calls regularly.
Why Join FULL Creative?
- SaaS Innovation: Work with a global, Portland-based product company building flexible work tools.
- Global Exposure: Collaborate with international teams across product design, engineering, and marketing.
- Hybrid Flexibility: Enjoy the stability of a physical hub in Chennai combined with “Work from Anywhere” flexibility.
How to Apply
- Visit the FULL Creative Careers Page or check the official LinkedIn listing for Product Expert (Chennai).
- Submit your updated resume highlighting your technical support experience, SaaS tool exposure, and workspace capabilities.
- Candidates who meet the criteria will be invited for assessment and virtual interview rounds.