Genpact Mega Walkin Drive For Voice (Hindi + English) | Hyderbad

Genpact Mega Walkin Drive For Voice (Hindi + English) | Hyderbad

Company Name: Genpact

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Voice Process (Hindi & English)

Experience: Freshers / Experienced

Qualification: Any Graduation, Post Graduation

Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Genpact Mega Walk-In Drive for Domestic Technical Support Voice (English + Hindi) on 26th December 2023

Date: 26th December 2023

Time: 11:00 AM -12 PM

Venue- Genpact Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079

Location: Hyderabad

Shifts: Flexible with any shift

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and advance product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

  • Any Graduate except law
  • Freshers are eligible
  • Fluent in Hindi and English (Hindi is mandatory)

Preferred qualifications

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

1. 3 copies of updates resume

2. 3 Passport size photographs

3. Original Aadhar card

4. 2 copies of Aadhar card

5. Pay slip (if applicable)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environme

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