Job Description
- Job Type: Full Time
- Post Name: Customer Success Executive
- Qualification: Any
- Experience: Freshers/Experienced
- Salary: UpTo 3 LPA
- Location: Bangalore
About
Groww is a Bangalore based broker offering online flat fee discount brokerage services to invest in Equity, IPO, and Direct Mutual Funds. Groww is the brand name for Nextbillion Technology Private Limited who is a SEBI registered stockbroker and a member of NSE and BSE.
Details
Groww is hiring for the role of Customer Success Executive!
Responsibilities of the Candidate:
- Provide technical support and ad-hoc training to customers utilizing the company’s product, responding to inbound queries promptly.
- Ensure ongoing customer satisfaction by educating users about the functional capabilities of the product and informing them about possible upgrades.
- Contribute to the development and enhancement of the product by collecting and analyzing customer feedback, identifying recurring issues, and collaborating with the product manager to address these concerns.
- Uphold excellent service standards, surpassing expectations to guarantee customer satisfaction and retention.
Requirements:
- Eligibility criteria include completion of undergraduate courses such as BCom, BBA, BBM, BA, B.Sc, MBA/PGDM.
- A minimum of 50% cutoff is required in 10th, 12th, and graduation.
- Applicants should not have any backlogs or gap years during their education.