HCLTech is accepting applications from fresh graduates for the position of Process Associate in their Finance & Accounts domain. This full-time, on-site role in Chennai is designed for candidates looking to launch a corporate career within business operations, customer support, and financial services.
1. Job Overview & Key Details
| Parameter | Specification |
| Hiring Organization | HCLTech |
| Job Role | Process Associate |
| Domain / Process | Voice Process – Finance & Accounts |
| Job Type | Full-Time |
| Work Mode | On-site |
| Job Location | Sholinganallur, Chennai, Tamil Nadu |
| Experience Level | Freshers |
| Eligible Batches | 2024, 2025, and 2026 Pass-Outs |
| Target Qualification | Arts and Science Graduates |
2. Key Responsibilities
- Customer Interaction: Handle customer queries and resolve financial/account-related issues through voice channels, email, or chat with professionalism and speed.
- Database & Record Management: Accurately enter, update, and maintain transactional data across multiple business applications and accounting systems.
- Problem Escalation: Analyze customer inquiries, identify appropriate solutions, and escalate unresolved complex issues to senior support teams following standard operating procedures.
- Quality Compliance: Ensure strict adherence to process guidelines, service-level agreements (SLAs), and accuracy benchmarks.
3. Eligibility Criteria & Educational Requirements
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| ELIGIBILITY MATRIX |
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| Approved Degrees | B.A, B.Com, B.Sc, BBA, BCA |
| | (Arts & Science Graduates) |
| Eligible Batches | 2024, 2025, 2026 |
| Mandatory Skills | Strong verbal & written English, |
| | basic computer literacy |
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| EXCLUDED QUALIFICATIONS | B.E, B.Tech, MCA, or IT-related |
| (Not eligible for this role) | technical degrees |
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4. Key Skills & Competencies Required
- Communication: Clear verbal communication along with strong written English for email/chat support.
- Basic Computer Proficiency: Familiarity with MS Office applications, database operations, and multi-system navigation.
- Analytical Mindset: Problem-solving ability, attention to detail during data entry, and procedural discipline.
5. Application Process
- Review the eligibility requirements to ensure your degree (Arts & Science) and batch year (2024–2026) match the parameters.
- Complete the online application registration form via the official HCLTech career announcement.
- Submit your details and prepare an updated resume along with essential educational documents for candidate screening.