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HCLTech is conducting a mega walk-in interview for the role of Customer Service Representative – Email & Chat Support. Fresh graduates looking to start their career in an international work environment can apply. Attractive salary, cab facility, and world-class training are provided.

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Job Overview

Company: HCLTech
Role: Customer Service Representative (Email & Chat Support)
Experience: Fresher
Salary: ₹2.75 – ₹3 LPA
Location: Chennai
Openings: 10
Interview Mode: Face-to-Face
Interview Dates: 1 & 2 December 2025
Interview Time: 11:00 AM – 3:00 PM

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Job Highlights

• Strong analytical skills
• Excellent written communication
• Any Degree (UG & PG) allowed – except B.E / B.Tech / Engineering / M.Sc CS / IT / MCA
• Handle store-based, employee-based, and digital coupon issues
• Flexible with night shifts
• Cab facility provided
• International training & world-class exposure

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Job Description

The role involves supporting customers via email and chat, ensuring clear documentation, accurate template usage, and maintaining high service quality.

Key Responsibilities

• Review issues, analyze information, and provide accurate updates
• Use correct templates and document customer records
• Handle cases related to:
  • Store-based issues
  • Employee-based issues
  • Digital coupon issues
• Provide support to ensure a positive customer experience
• Demonstrate strong attention to detail
• Learn and adapt quickly to processes

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Eligibility Criteria

✔ Freshers can apply
✔ UG & PG graduates eligible (Example: MBA 2025, MA 2025, M.Com 2025, MSc 2025 – except CS/IT)
✖ Not Eligible: B.E / B.Tech / Engineering / MCA / MSc CS & IT
✔ Strong written English skills
✔ Analytical and problem-solving ability

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Perks & Benefits

• Cab facility provided
• Training from international trainers
• Exposure to global processes
• Friendly and professional work culture
• Salary best in industry
• Flexible with night shifts

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Important Instructions

• Do NOT carry laptops to the interview
• Carry valid ID and educational documents

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Walk-In Interview Address

HCLTech – Email & Chat Support Hiring
No. 602/3/138, ELCOT Economic Zone,
Sholinganallur–Medavakkam High Road,
Sholinganallur, Chennai – 600119

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