HCLTech is conducting a mega walk-in interview for the role of Customer Service Representative – Email & Chat Support. Fresh graduates looking to start their career in an international work environment can apply. Attractive salary, cab facility, and world-class training are provided.

Job Overview

Company: HCLTech
Role: Customer Service Representative (Email & Chat Support)
Experience: Fresher
Salary: ₹2.75 – ₹3 LPA
Location: Chennai
Openings: 10
Interview Mode: Face-to-Face
Interview Dates: 1 & 2 December 2025
Interview Time: 11:00 AM – 3:00 PM

Job Highlights

Strong analytical skills
Excellent written communication
Any Degree (UG & PG) allowed – except B.E / B.Tech / Engineering / M.Sc CS / IT / MCA
Handle store-based, employee-based, and digital coupon issues
Flexible with night shifts
Cab facility provided
International training & world-class exposure

Job Description

The role involves supporting customers via email and chat, ensuring clear documentation, accurate template usage, and maintaining high service quality.

Key Responsibilities

Review issues, analyze information, and provide accurate updates
Use correct templates and document customer records
Handle cases related to:
- Store-based issues
- Employee-based issues
- Digital coupon issues
Provide support to ensure a positive customer experience
Demonstrate strong attention to detail
Learn and adapt quickly to processes

Eligibility Criteria

✔ Freshers can apply
✔ UG & PG graduates eligible (Example: MBA 2025, MA 2025, M.Com 2025, MSc 2025 – except CS/IT)
✖ Not Eligible: B.E / B.Tech / Engineering / MCA / MSc CS & IT
✔ Strong written English skills
✔ Analytical and problem-solving ability

Perks & Benefits

Cab facility provided
Training from international trainers
Exposure to global processes
Friendly and professional work culture
Salary best in industry
Flexible with night shifts

Important Instructions

Do NOT carry laptops to the interview
Carry valid ID and educational documents

Walk-In Interview Address

HCLTech – Email & Chat Support Hiring
No. 602/3/138, ELCOT Economic Zone,
Sholinganallur–Medavakkam High Road,
Sholinganallur, Chennai – 600119

Official Announcement

HCLTech Hiring Customer Service Representatives (Email & Chat Support) – Freshers | Chennai