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HCLTech has opened applications for the Service Desk Specialist (L1 Support Engineer – E1.2) role in Chennai, Tamil Nadu. This is a full-time, on-site opportunity for candidates with experience in IT Service Desk or Technical Support who are comfortable working in a 24×7 voice-based support environment.
With over 100 applicants already and the hiring team actively reviewing profiles, interested candidates are encouraged to apply at the earliest.
📌 Job Overview
- Company: HCLTech
- Job Title: Service Desk Specialist / L1 Support Engineer (E1.2)
- Location: Chennai, Tamil Nadu, India
- Work Mode: On-site
- Employment Type: Full-time
- Shift: Rotational (24×7 environment)
- Experience Required: 0.6 – 3 Years
- Application Mode: Easy Apply
🧾 Position Summary
The L1 Support Engineer provides first-level technical support to global users. The role focuses heavily on inbound voice support, incident resolution within SLAs, and basic troubleshooting of infrastructure and end-user issues. This position is ideal for candidates with strong communication skills and foundational IT support knowledge.
🛠️ Primary Skills Required
- International voice-based IT Service Desk support
- Ticketing tools (ServiceNow preferred)
- Active Directory – basic user & access management
- VPN, Citrix, VDI troubleshooting
- RSA Token support
- Remote Desktop Support (L1)
- MS Office – basic proficiency
➕ Secondary / Soft Skills
- Clear and confident communication (voice & accent)
- Basic log analysis and incident triage
- Ability to follow SOPs and escalation procedures
- Strong customer service mindset
- Multitasking in high-volume environments
👨💻 Key Responsibilities
A. Core Responsibilities
- Handle inbound support calls (approx. 90% voice-based work)
- Resolve incidents within defined SLAs (TAT & volume)
- Provide Level 1 remote desktop and user support
- Troubleshoot issues using interaction, analysis, and research
- Maintain high quality standards in communication & compliance
- Drive customer satisfaction using FCR, low AHT, and reduced reopens
B. Additional Responsibilities
- Maintain accurate and up-to-date work logs
- Follow escalation and operational guidelines
- Assist with user onboarding/offboarding where applicable
- Adhere to information security and compliance policies
- Contribute to continuous process and service improvements
🎯 Who Can Apply?
- Candidates with 0.6 to 3 years of experience in:
- IT Service Desk
- L1 Technical Support
- Helpdesk / Desktop Support
- Comfortable working in rotational shifts
- Willing to work on-site in Chennai
- Strong English communication skills are mandatory
📢 Why Join HCLTech?
- Work with a global IT services leader
- Gain exposure to international clients & enterprise IT environments
- Structured processes, learning, and career growth opportunities
- Strong focus on service quality and customer experience
⚠️ Disclaimer
This job post is shared for informational purposes only. We are not directly affiliated with HCLTech and do not charge any fees. Job details are sourced from publicly available listings. Candidates are advised to verify all information on the official HCLTech careers page before applying. ❌ No registration fees | ❌ No job guarantee.
