HCLTech is hosting a direct recruitment drive for Process Associates to join their Chat Support division. This is an on-site, full-time role located at the Navalur campus, specifically for freshers looking to build a career in digital customer service.
Unlike traditional voice roles, this position focuses on assisting global customers through real-time text-based chat, requiring high accuracy and strong written English.
Walk-In Interview Details
Category
Details
Interview Date
15th May 2026 (Friday)
Interview Timing
11:00 AM – 2:00 PM
Venue
HCL Technologies Ltd, Sandhya Infocity, No. 33, Block 1, Rajiv Gandhi Salai (OMR), Navalur, Chennai – 600130 (ETA 3)
Contact HR
Prideep Raj
Job Overview
Designation: Process Associate (Customer Service)
Process: Chat Support
Work Location: Navalur, Chennai
Shift: 24/7 Rotational Shifts
Experience: Freshers (or up to 6 months experience with valid documents)
Eligibility Criteria
Educational Background:
Eligible: Any Undergraduate/Postgraduate degree (Arts, Science, Commerce).
Ineligible: B.E / B.Tech / MCA / M.Sc (IT) / M.Sc (CSE) candidates are NOT eligible for this specific role.
Core Skills Required:
English Fluency: Excellent written English skills are mandatory for chat support.
Comprehension: Ability to understand customer queries quickly and respond accurately.
Problem Solving: Analytical mindset to resolve issues within the chat interface.
Typing: Good typing speed and accuracy (essential for handling multiple chats).
Key Responsibilities
Provide real-time support to customers via digital chat platforms.
Identify customer needs and offer precise solutions or troubleshooting steps.
Maintain high quality and customer satisfaction scores (CSAT).
Handle multiple chat windows simultaneously while maintaining professionalism.
How to Apply
This is a Face-to-Face Walk-In Drive. You do not need to wait for a call; simply follow these steps:
Carry two hard copies of your updated Resume.
Carry a valid Government ID proof (Aadhar Card/Voter ID).
Ensure you have all your educational documents (10th, 12th, and Degree certificates) ready.
Reach the Navalur venue by 10:30 AM to ensure smooth registration.
