HCLTech is hosting a direct recruitment drive for Process Associates to join their Chat Support division. This is an on-site, full-time role located at the Navalur campus, specifically for freshers looking to build a career in digital customer service.
Unlike traditional voice roles, this position focuses on assisting global customers through real-time text-based chat, requiring high accuracy and strong written English.
Walk-In Interview Details
| Category | Details |
| Interview Date | 15th May 2026 (Friday) |
| Interview Timing | 11:00 AM – 2:00 PM |
| Venue | HCL Technologies Ltd, Sandhya Infocity, No. 33, Block 1, Rajiv Gandhi Salai (OMR), Navalur, Chennai – 600130 (ETA 3) |
| Contact HR | Prideep Raj |
Job Overview
- Designation: Process Associate (Customer Service)
- Process: Chat Support
- Work Location: Navalur, Chennai
- Shift: 24/7 Rotational Shifts
- Experience: Freshers (or up to 6 months experience with valid documents)
Eligibility Criteria
Educational Background:
- Eligible: Any Undergraduate/Postgraduate degree (Arts, Science, Commerce).
- Ineligible: B.E / B.Tech / MCA / M.Sc (IT) / M.Sc (CSE) candidates are NOT eligible for this specific role.
Core Skills Required:
- English Fluency: Excellent written English skills are mandatory for chat support.
- Comprehension: Ability to understand customer queries quickly and respond accurately.
- Problem Solving: Analytical mindset to resolve issues within the chat interface.
- Typing: Good typing speed and accuracy (essential for handling multiple chats).
Key Responsibilities
- Provide real-time support to customers via digital chat platforms.
- Identify customer needs and offer precise solutions or troubleshooting steps.
- Maintain high quality and customer satisfaction scores (CSAT).
- Handle multiple chat windows simultaneously while maintaining professionalism.
How to Apply
This is a Face-to-Face Walk-In Drive. You do not need to wait for a call; simply follow these steps:
- Carry two hard copies of your updated Resume.
- Carry a valid Government ID proof (Aadhar Card/Voter ID).
- Ensure you have all your educational documents (10th, 12th, and Degree certificates) ready.
- Reach the Navalur venue by 10:30 AM to ensure smooth registration.
Skip the voice calls! HCLTech is hiring for International Chat Support roles at Navalur. Perfect for freshers with great written English!
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