HCLTech, a global leader in IT services and business transformation, has announced an immediate recruitment drive for Process Associates to join their Chat Support team in Chennai. This role is a perfect fit for professionals with 1–3 years of experience who are eager to work in a dynamic, global IT environment.
This position focuses on L0/L1 technical and non-technical chat support, assisting end customers with software usage and printing queries. If you are a clear communicator with excellent typing speed and a background in chat processes, this is a prime opportunity to secure a role with one of the industry’s most prestigious organizations.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | HCLTech |
| Role Title | Process Associate (Chat Support) |
| Experience Required | 1 to 3 Years |
| Job Location | Chennai, Tamil Nadu (On-site) |
| Shift Pattern | 24×7 Rotational Shifts |
| Employment Type | Full-time |
| Target Profile | Immediate Joiners Preferred |
Role & Key Responsibilities
As a Process Associate, you will serve as the first line of defense for customers, ensuring seamless resolution through chat. Your day-to-day will involve:
- Chat Resolution: Acting as L0/L1 support for inquiries regarding software usage and photo/content printing.
- Escalation Management: Assessing issues accurately and escalating complex tickets to the L2 support team (Fuji Films).
- CRM Documentation: Monitoring service requests in the CRM system, keeping detailed records of interactions, and ensuring all company policies and procedures are followed.
- Customer Success: Providing accurate, complete information using standardized tools and methods to meet individual and team productivity targets.
Eligibility Criteria & Required Skills
To be considered for this opening, candidates should demonstrate:
- Prior Chat Expertise: Proven experience in a chat support process is highly preferred.
- Technical Communication: Excellent English language skills, active listening capabilities, and the ability to empathize with customers.
- Analytical Mindset: Creative problem-solving skills with the ability to prioritize and multitask effectively.
- Operational Readiness: Proficiency in typing and a willingness to work in a 24/7 rotational shift environment.
How to Apply: The Email Protocol
HCLTech is processing applications via direct email for this drive. Do not send a blank email. To ensure your profile is prioritized, please send your updated resume to preeti.pandey@hcltech.com with the following details clearly formatted in the body:
- TEX: (Total Experience)
- REX: (Relevant Experience)
- CTC: (Current Salary)
- ECTC: (Expected Salary)
- Notice Period: (Current notice period)
Pro-Tip for Candidates: Since “Immediate Joiners” are preferred, highlight your ability to join on short notice in your email body to stand out from the applicant pool.