Are you a 2024 or 2025 Arts & Science graduate? HCLTech is hiring Process Associates for both Voice and Non-Voice processes at their Chennai location. This role is ideal for those looking to start their corporate journey in the Order-to-Cash (O2C) domain, focusing on customer service and data accuracy.
Job Overview: Process Associate (Voice/Non-Voice)
As a Process Associate, you will be the face of HCLTech’s customer operations, resolving queries via email, chat, or voice channels.
| Detail | Information |
| Company | HCLTech |
| Role | Process Associate (Voice & Non-Voice) |
| Location | Chennai, Tamil Nadu (On-site) |
| Experience | Freshers (2024, 2025, and 2026 batches) |
| Domain | Order-to-Cash (O2C) |
| Job Type | Full-time |
Eligibility Criteria
HCLTech has specific eligibility for this drive:
- Eligible Batches: 2024 & 2025 Passed outs.
- 2026 Batch: MBA, MA, and MSc students can apply only if they can join by March 2026.
- Preferred Degrees: Arts & Science (B.Com, BBA, B.Sc, BCA, etc.).
- ⚠️ Not Eligible: B.E, B.Tech, IT, and MCA graduates are strictly not eligible for this specific role.
Key Responsibilities
- Customer Support: Promptly respond to customer issues via email/chat.
- Data Management: Enter and update critical data across multiple systems.
- Troubleshooting: Solve customer problems and escalate complex issues to senior teams.
- Process Improvement: Contribute to the efficiency of the Order-to-Cash cycle.
Why Join HCLTech Chennai?
- Global Presence: Work with a leader operating in over 50 countries.
- Skill Development: Excellent training in customer service and operational efficiency.
- Work Environment: Collaborative and innovation-driven culture.
- Growth: Transparent career pathways from campus to corporate leadership.
How to Apply
Interested candidates must register using the official Google Form provided by the hiring team.
- Update Resume: Ensure your written communication skills are highlighted.
- Register: Fill out the “Untitled form” link found in the official job post.
- Referrals: You can also refer friends who meet the eligibility criteria.
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