HCLTech, a global leader in IT services and enterprise customer operations, is conducting a direct Walk-In Drive in Chennai for International Customer Service Representatives (Inbound Voice Process).
This full-time on-site role is open to 12th pass candidates, non-tech graduates, postgraduates, and experienced candidates (0 to 5 years experience). It features direct client interaction, customer account management, and career progression within HCLTech’s international contact center division.
📅 Walk-In Interview Details & Schedule
| Parameter | Details |
| Company Name | HCLTech (HCL Technologies) |
| Position Title | Customer Service Representative / Associate / Analyst |
| Process Domain | International Contact Center (Inbound Voice Process) |
| Work Location | Sholinganallur / Navallur (OMR), Chennai, Tamil Nadu |
| Work Mode | 100% On-site / Work from Office |
| Target Experience | 0 to 5 Years (Freshers & Experienced welcome) |
| Walk-In Date | November 14, 2026 (Saturday) |
| Interview Timings | 11:00 AM – 3:00 PM |
| Interview Venue | HCLTech, Navallur ETA 3, Sandhya Infocity (Next to Vivira Mall), OMR, Navallur, Chennai, Tamil Nadu — 603103 |
| HR Contact Person | Judith |
| Recruitment Fee | ₹0/- (HCLTech NEVER charges fees for interviews or hiring) |
💼 Key Responsibilities
- Inbound Query Resolution: Handle incoming voice calls and written communications from international clients, providing timely and accurate resolutions.
- Account & Product Handling: Assist customers with inquiries regarding products, services, data updates, and client account management.
- System Documentation: Update and maintain accurate records of all customer interactions across internal CRM and workflow management platforms.
- Cross-Team Collaboration: Coordinate with internal operational and technical support teams to resolve complex client queries and uphold customer satisfaction (CSAT) metrics.
🎓 Eligibility Criteria & Mandatory Exclusions
1. Educational Qualifications
- Eligible Qualifications: 12th Pass (HSE), Any Non-Tech Graduate Degree (B.A., B.Sc., B.Com., BCA, BBA), or Postgraduate (PG) degrees.
2. 🚫 Mandatory Qualifications Exclusions
- 🚫 Engineering Freshers are NOT eligible: B.E. / B.Tech freshers cannot apply for this drive. (Experienced candidates with 0–5 years in international voice operations should confirm eligibility with HR).
3. Candidate Requirements & Mandatory Documents
- Strong verbal and written English communication skills.
- Customer-first attitude with active listening and analytical problem-solving skills.
- Flexibility to work in 24/7 rotational shifts (including night shifts).
- Documents to Carry: Valid Government Photo ID Proof (Aadhaar / PAN / Passport) and an updated physical copy of your Resume/CV.
📝 Selection Process & Walk-In Guidelines
- Bring a physical copy of your updated CV along with an original government photo ID for security entry at the gate.
- Report directly to the venue at Navallur ETA 3 (Sandhya Infocity, next to Vivira Mall) between 11:00 AM and 3:00 PM on Saturday, November 14, 2026.
- Mention HR contact “Judith” at the recruitment desk upon arrival.