<
Join Our Official Channels ✔️
-->
HCLTech has announced a Work From Home (WFH) hiring drive for the role of Associate Customer Care – Voice. This opportunity is ideal for candidates with strong communication skills who are looking to build a career in international customer service with a leading global IT services company.
📌 Job Overview
- Company Name: HCLTech
- Job Role: Associate – Customer Care (Voice)
- Industry: IT Services & Consulting
- Department: Customer Service – International
- Employment Type: Full Time
- Work Mode: Remote / Work From Home
- Job Location: Noida, Uttar Pradesh (WFH – PAN India candidates can apply)
- Experience Required: As per role requirements
- Application Mode: Easy Apply / Resume Submission
🧑💼 Role Overview
The Associate Customer Care – Voice professional plays a key role in delivering excellent customer experiences by handling complex customer interactions and resolving escalated issues. The role directly contributes to improving customer satisfaction and Net Promoter Scores (NPS).
In addition to handling customer calls, candidates will also support team development through feedback, coaching, and training activities.
📝 Key Responsibilities
- Handle complex inbound and outbound customer calls professionally
- Resolve escalated customer issues using analytical and problem-solving skills
- Ensure high first-call resolution while following escalation protocols
- Maintain quality standards and compliance in all customer interactions
- Provide constructive feedback and coaching to team members
- Support training and onboarding of new hires
- Contribute to process improvement initiatives to enhance efficiency
- Ensure adherence to company policies, confidentiality, and ethical standards
🎯 Required Skills & Competencies
- Strong customer service orientation
- Excellent verbal and written communication skills
- Problem-solving and root cause analysis abilities
- Knowledge of SLAs, performance metrics, and quality benchmarks
- Customer satisfaction management
- Ability to work independently in a remote environment
✅ Must-Have Skills
- Customer Focus
- Customer Service Support
- Customer Satisfaction Management
- Verbal Communication
- Written Communication
📩 How to Apply
Interested candidates can share their updated resume via email:
📧 shine.albert@hcltech.com
👉 Apply only through official HCLTech channels.
⚠️ Important Disclaimer
HCLTech follows a transparent and merit-based hiring process.
- ❌ No fees are charged at any stage of recruitment
- ❌ HCLTech does not ask for money, OTPs, or personal financial details
- 📧 Always verify job communications from official @hcltech.com email IDs
Beware of fake job offers and recruitment scams.
📢 Final Note
This HCLTech Work From Home job is a great opportunity for candidates seeking a stable remote role in international customer service. If you have strong communication skills and a customer-first mindset, don’t miss this chance to apply.
👉 Share this post with friends who are looking for genuine WFH job opportunities.
