Are you a fresher looking to start your career in Customer Support? Hexaware Technologies, a leading IT services and consulting company, is inviting applications for Customer Service Associate roles in Mumbai, Pune, and Chennai. This is your opportunity to kickstart a career in the IT services sector with one of the most trusted companies in the industry.
📌 Job Overview
Position: Customer Service Associate – Fresher
Company: Hexaware Technologies (3.5★ Rating)
Experience Required: 0 – 1 Year (Freshers can apply)
Job Locations: Mumbai | Pune | Chennai
Employment Type: Full-Time, Permanent
Department: Customer Success, Service & Operations
Role Category: Customer Success
📝 Roles & Responsibilities
As a Customer Service Associate at Hexaware Technologies, you will:
- Provide exceptional customer service and support to clients through phone, email, and chat.
- Resolve customer complaints and queries professionally and promptly.
- Collaborate with internal teams to resolve complex issues.
- Build and maintain strong client relationships to ensure satisfaction.
- Identify and escalate potential issues to senior management.
- Stay updated with industry trends to enhance your skill set.
🎯 Job Requirements
To succeed in this role, you should have:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Excellent problem-solving and analytical abilities.
- Strong attention to detail and organizational skills.
- Familiarity with CRM software and ticketing systems (preferred).
- A collaborative mindset and ability to work in teams.
🎓 Eligibility
- Education: Any Graduate or Postgraduate (All Streams)
- Experience: Freshers are welcome to apply.
🏢 About Hexaware Technologies
Hexaware Technologies is a global IT consulting and digital solutions company, known for delivering cutting-edge solutions across industries. With a focus on innovation and customer experience, Hexaware is the ideal workplace to start your career journey in customer success and support.
🌟 Why Join Hexaware?
✅ Work with a global leader in IT services.
✅ Opportunity to grow your career in customer success.
✅ Gain exposure to CRM software, ticketing tools, and IT systems.
✅ Collaborative and dynamic work environment.
📍 Locations
This role is open in the following cities:
- Mumbai
- Pune
- Chennai
🔗 How to Apply
📢 Ready to begin your career in Customer Service?
- Hexaware Technologies is Hiring: Customer Service Associate (Fresher)
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