HSBC Hiring Exclusive Case Manager | Remote – Bangalore

HSBC Hiring Exclusive Case Manager
  • Comapny : HSBC
  • Location : Bangalore, India
  • Area of interest : Operations
  • Job type : Permanent – Full Time
  • Work style : Hybrid Working
  • Salary : Not Disclosed

Job description

HSBC Hiring Exclusive Case Manager

Enterprise: Worldwide Banking Centre – Banking Operations Shopper – WPB Operations

Open positions:1

Position Title: Unique Case Supervisor, GSC’s

World Profession Band:7

Location: Bangalore

Recruiter Title: Bhawna Arora

Why be part of us?

Worldwide Banking Heart (IBC) is an integral a part of Banking Operations Enterprise Companies inside World Service Supply. The IBC workforce in Bangalore companions with Retail Banking & Wealth Administration groups in 24 international locations, working very intently particularly with the Premier groups in these markets

The IBC workforce performs a key function in organising of worldwide banking accounts. The important thing duties of the division embody:

  • Handle worldwide account opening journey and buyer on boarding expertise for the Premier clients
  • Handle all processing in relation to worldwide account opening successfully by liaising with clients and Premier groups / branches in respective international locations
  • Guarantee audit & compliance is adhered to on the time of on boarding as per World Requirements
  • Handle communication successfully with branches / enterprise compliance groups for facilitating worldwide account opening journey for Premier clients

The Worldwide Case Administration workforce is the one level of contact for HSBC Premier clients with worldwide account opening wants. The workforce answerable for the case administration of the end-to-end on boarding course of. Case Administration workforce spearheads the on boarding course of by offering HSBC Premier shoppers, Premier Relationship Managers and Premier Assist Officers with a single level of contact

The Alternative:

Affect on the Enterprise:

Evaluation referral originating from a number of sources for present premier shoppers requesting worldwide account in one other chosen market.

Guarantee wants evaluation is accomplished for buyer necessities within the new market

Sustaining the required contact frequency with clients & being the one level of contact

Bridge the connection throughout the transition interval

Clients / Stakeholders:

Handle the service proposition for the premier clients

By making certain that the essential Premier Proposition and advantages inside Pillar 1 & 2 are supplied to all Premier clients together with Worldwide Clients (8 World Service Requirements specifically)

Keep hygiene of the Division and the Premier centre as per World Premier requirements

Make sure the Service TATs for the premier shoppers are adhered to;

Versatile to maneuver from Case Administration to Account Opening Course of or a hybrid mannequin of doing the case administration in addition to performing account opening.

Improve buyer expertise on cross border account opening;

In instances of emergency, guarantee complete effectivity when it comes to help to clients – native / world;

Deal successfully and professionally with the queries associated to account opening documentation, nation particular necessities and steerage on filling the varieties from particular areas throughout the HSBC Group;

Escalate all pending actions from receiving international locations which aren’t actioned for greater than 48 hours. Lateral pondering past procedures to resolve points for higher buyer expertise

Enhance completeness of buyer knowledge

Information completeness to be 100% for brand spanking new accounts opened

Guarantee 100% accuracy on all KYC and NON KYC documentation and processing of buyer directions

Guarantee all entries captured on WMS are error free. Guarantee each day reporting is accomplished

Management & Teamwork:

Display Teamwork and Management Qualities proactively

Coordinate with Incoming and Outgoing RMs to make sure and handle Premier TAT / buyer expectations

To behave as a mentor to the brand new joiners and pro-actively share studying’s and will be thought of or step-up possibly as a SME;

Handle Premier relationship throughout the transition section when it comes to new banking set-up abroad, involving varied stakeholders in probably the most possible method, making a nice buyer expertise;

Work together with totally different groups particularly RM’s, Consumer Liaison groups, Account opening, KYC to barter / resolve the problems and work in the direction of fast closure of the referral;

Successfully monitor all assigned referrals and guarantee all actions pending with totally different groups within the financial institution are accomplished as shortly as doable;

Successfully monitor the instances and seize the small print on chasers despatched out by requestor


What you’ll need to achieve the function:   


  • Minimal Commencement in any self-discipline
  • Excessive voice and Written abilities
  • This function requires a person to reveal an “Extrovert” persona sort, who will should be in fixed communication with HSBC Premier Shoppers
  • Sturdy Buyer Orientation and captivated with delivering superior customer support
  • Skill to cope with complaints and resolve them by taking possession
  • Display excessive power; be PRO-ACTIVE, extraordinarily optimistic and a extremely efficient downside solver
  • Skill to take full possession and facilitate finish to finish buyer journey
  • Quick learner and have a “can do” strategy
  • Must be adept and versatile to quickly altering enterprise, inner situations and sudden occasions
  • Skill to grasp complicated ideas and extract related data from intensive documentation shortly
  • Keen to work a versatile schedule to accommodate enterprise wants.
  • Versatile to carry out duties associated to Case Administration, Account Opening or taking Worldwide Account Opening Enquiries calls from clients
  • Confirmed constant efficiency file in Buyer Interface roles

What further abilities might be good to have?


  • Good interpersonal abilities with the flexibility to construct and preserve working relationships with Enterprise Companions / Stakeholders
  • Sturdy Workforce Participant with a capability to drive and encourage self and others
  • Sturdy Analytical, reasoning and choice making abilities
  • Good information of KYC, AML and Due Diligence Course of
  • Sound Data of Premier Proposition, and RBWM enterprise technique
  • Be versatile to work shifts/weekends/ work prolonged hours when required
  • Zero leaves throughout coaching

Hyperlink to Candidate Consumer Information:

You’ll obtain extra at HSBC

HSBC is an equal alternative employer dedicated to constructing a tradition the place all workers are valued, revered and opinions rely. We take pleasure in offering a office that fosters steady skilled improvement, versatile working and, alternatives to develop inside an inclusive and various surroundings. We encourage purposes from all suitably certified individuals regardless of, however not restricted to, their gender or genetic data, sexual orientation, ethnicity, faith, social standing, medical care depart necessities, political affiliation, individuals with disabilities, colour, nationwide origin, veteran standing, and so forth., We contemplate all purposes based mostly on advantage and suitability to the function.”

Private knowledge held by the Financial institution referring to employment purposes might be utilized in accordance with our Privateness Assertion, which is obtainable on our web site.

HSBC Hiring Exclusive Case Manager.Good knowledge of KYC, AML and Due Diligence ProcessSound Knowledge of Premier Proposition

Sprinto Recruitment Market Research Executive | Bangalore

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