HTC Global Services, a global provider of IT and business process outsourcing solutions, has reposted an opening for a Customer Support / Technical Support (US Voice) role in Chennai, Tamil Nadu.
This full-time, on-site position is tailored for experienced professionals with 1 to 4 years of prior international voice support experience (US/UK/EU) who can handle technical troubleshooting, ticket resolution, and user account management during US/rotational shifts.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | HTC Global Services |
| Position Title | Customer Support / Technical Support (US Voice) |
| Department / Domain | IT Helpdesk / International Voice Technical Support |
| Work Location | Chennai, Tamil Nadu, India |
| Work Mode | 100% On-site / Work from Office |
| Employment Type | Full-Time |
| Work Shifts | US / Rotational Shifts |
| Target Experience | Mandatory 1 to 4 Years in an International Voice Process (US/UK/EU) |
| Application Portal | Official HTC Global Services Careers Portal (via LinkedIn external redirect) |
| Recruitment Fee | ₹0/- (HTC Global Services NEVER charges recruitment or placement fees) |
💼 Key Responsibilities & Technical Scope
- Inbound Call & Ticket Resolution: Respond to and resolve customer/technical support tickets over phone calls promptly and professionally.
- Technical Troubleshooting: Diagnose and troubleshoot hardware, software, and basic networking issues while escalating complex incidents to Level 2 (L2) support teams.
- User Account & Access Support: Assist end-users with account setup, access management, and routine IT service requests.
- Documentation & CSAT: Maintain accurate ticket records and documentation while ensuring high customer satisfaction scores.
🎓 Eligibility Criteria & Mandatory Requirements
- Work Experience: Minimum 1 to 4 years of mandatory experience in an international voice process (US/UK/EU support).
- Communication & Interpersonal Skills: Excellent verbal English communication and customer-handling abilities.
- Technical & Analytical Aptitude: Strong problem-solving and multitasking skills with foundational knowledge of hardware, software, and networking troubleshooting.
- Shift Flexibility: Complete willingness to work in US / rotational shifts from the Chennai office.
📝 How to Apply Online
- Locate the “Customer support / Technical support (US Voice) – HTC Global Services” job posting on LinkedIn and click “Apply” to be redirected to the official HTC Global Services application portal.
- Upload your updated resume highlighting your 1–4 years of US/UK/EU international voice support experience, technical troubleshooting skills, and availability for US/rotational shifts.