IBM is hiring a Remote Technical Support Engineer – Storage for its infrastructure support team. This is a full-time remote job based in Bengaluru, Karnataka, India, perfect for professionals with 2+ years of technical support experience who want to work with global enterprise storage solutions.
If you are passionate about troubleshooting, log analysis, and resolving customer issues, this could be your next big opportunity!
| Role | Remote Technical Support Engineer – Storage |
|---|---|
| Company | IBM |
| Location | Remote (Bengaluru East, Karnataka, India) |
| Job Type | Full-time |
| Experience | 2+ years required |
| Department | IBM Infrastructure Support |
| Work Mode | 100% Remote |
| Education | Bachelor’s Degree (Preferred) |
IBM Infrastructure powers hybrid cloud environments, cybersecurity operations, and enterprise storage systems worldwide. Working with IBM places you at the core of innovation, automation, data security, and advanced storage technologies.
You’ll collaborate with global teams, support enterprise clients, and build a strong career in IT infrastructure and storage support.
As a Remote Technical Support Engineer – Storage, you will:
✔ Receive and manage support tickets from IBM storage customers
✔ Contact customers to understand and troubleshoot issues
✔ Collect and analyze system logs
✔ Diagnose root cause and provide accurate solutions
✔ Resolve issues within SLA timelines
✔ Confirm issue resolution and close support tickets
✔ Ensure high customer satisfaction
To be eligible, you should have:
🔹 2+ years of technical support experience
🔹 Strong troubleshooting and problem-solving abilities
🔹 Experience handling support tickets and debugging issues
🔹 Ability to isolate and resolve problems efficiently
🔹 Commitment to meet SLAs and customer expectations
🔹 Good communication and analytical skills
🔥 Work on enterprise-grade storage products
🌍 Global exposure & career growth
💼 100% Work From Home opportunity
📈 Innovation-driven work environment
🤝 Collaborative team culture
Apply directly on IBM Careers / LinkedIn job page:
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