Infosys BPM, a leading global business process management subsidiary of Infosys, is hiring for Customer Service Sales Representatives for its International Voice Customer Support process in Bengaluru, Karnataka.
This full-time on-site role involves interacting with international clients, offering professional solutions, and handling voice-based customer support in rotational or US shifts.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Infosys BPM Ltd. |
| Position Title | Customer Service Sales Representative / Support Executive |
| Work Location | Bengaluru, Karnataka, India |
| Work Mode | 100% Work From Office (WFO) |
| Work Timings | Rotational / US Shifts (including night shifts) |
| Employment Type | Full-Time |
| Recruitment Fee | ₹0/- (Infosys NEVER charges recruitment or placement fees) |
💼 Key Responsibilities
- International Voice Support: Handle inbound customer calls from international clientele professionally and efficiently.
- Query Resolution: Understand customer concerns, troubleshoot basic issues, provide first-level resolution (FLR), and offer accurate information as per SOPs.
- Empathy & Engagement: Demonstrate empathy, build positive rapport through active listening, and handle difficult customer situations or objections gracefully.
- Escalation & Documentation: Escalate complex technical or service issues to appropriate support teams and accurately log all interactions into internal tracking systems.
- Performance Standards: Maintain consistent productivity, service quality, and customer satisfaction (CSAT) metrics.
🎓 Eligibility Criteria & Required Skills
1. Educational Qualification
- Any Graduate across streams (Arts, Science, Commerce, Engineering, etc.) can apply.
2. Core Competencies & Skills
- Excellent spoken and written English communication skills.
- Strong interpersonal, listening, and problem-solving abilities.
- Comfortable interacting with global/international customers.
- Flexibility to work in rotational shifts / US night shifts.
- Preferred: Prior experience in a BPO, international voice process, or customer service role is an added advantage.
📝 How to Apply Online
- Visit LinkedIn or the official Infosys Careers portal.
- Search for the Customer Service Sales Representative position in Bengaluru.
- Review the job requirements and click Easy Apply on LinkedIn or submit your application online through official channels.