Infosys BPM Off-Campus Drive 2026: Hiring Customer Collections Specialists in Pune | International Voice Process

Are you an experienced customer service professional with excellent negotiation skills and a knack for problem-solving? Infosys BPM, the business process management arm of IT giant Infosys, has officially announced an off-campus recruitment drive for the position of Customer Collections Specialist (Collections Representative) at its corporate hub in Pune, Maharashtra.

This full-time, on-site role is set in a high-energy, international contact center environment. It offers an exceptional career path for individuals looking to specialize in financial services and global customer engagement. If you have at least 1 year of call center experience and are comfortable working in a dynamic, round-the-clock shift structure, this opportunity is your next major career move.

Job Drive Overview

Key Responsibilities

As a Collections Specialist at Infosys BPM, you will balance financial recovery goals with a customer-centric, empathetic approach:

• Omnichannel Communication: Manage a high volume of inbound and outbound customer calls professionally.
• Financial Case Analysis: Assess customer financial situations through structured probing (Fact-Finding Questions) to offer realistic, tailored repayment solutions.
• Portfolio Management: Track, manage, and analyze account delinquency levels across various collection buckets.
• Query Resolution: Address customer complaints, resolve account disputes, and deliver accurate information regarding service terms.
• Data Logging: Maintain highly accurate, detailed records of customer interactions, payment commitments, and follow-up timelines.

Required Skills & Qualifications

To pass the initial resume screening managed by the corporate talent acquisition desk, applicants should satisfy the following benchmarks:

• Academic Baseline: A completed, full-time Graduate Degree in any field of study.
• Experience Tier: Minimum of 12 months of experience in a customer service or collections environment. Experience working within an international call center is highly preferred.
• Market Exposure Advantage: Prior experience handling the UK market and a foundational knowledge of FCA (Financial Conduct Authority) regulations will be considered a massive advantage.
• Core Competencies: Flawless verbal and written English communication skills, strong negotiation capabilities, emotional empathy, and the ability to stay calm under pressure.

How to Apply Online & Share Your Details

The talent acquisition team at Infosys BPM is actively reviewing applications. If you meet the prerequisites, you can apply directly by emailing your updated resume to the HR Process Specialist, Thulasi M:

📧 Official Email for Submissions:thulasi02@infosys.com

Mandatory Screening Information:

To ensure your profile is processed quickly, you must copy, fill out, and paste the following candidate details into the body of your email:

• Full Name:
• Email ID & Mobile Number:
• Graduation Details (Degree):
• Date of Birth:
• Post-Graduation Details (if applicable):
• Total Experience:
• Relevant Experience (Customer Service / Solution Design):
• Current / Previous Company Name:
• Current CTC (₹):
• Expected CTC (₹):
• Notice Period:
• Current Location: