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Infosys, one of India’s leading IT and consulting companies, is hiring Process Executives – Customer Service Representatives under its BPO Service Line. This opportunity is ideal for commerce graduates and freshers with 0–1 year of experience who are looking to start their careers in a professional corporate environment.
🏢 Company: Infosys
Infosys is a global leader in next-generation digital services and consulting, known for its strong work culture, learning opportunities, and long-term career growth.
💼 Job Overview
- Company: Infosys
- Job Title: Process Executive – Customer Service Representative
- Job ID / Reference Code: PROGEN-EXTERNAL-237696
- Service Line: BPO Service Line
- Work Experience: 0 – 1 Years
- Job Type: Full Time
🎓 Educational Qualification
Candidates with the following degrees are eligible:
(Commerce background candidates preferred)
🗣 Language Requirements
Mandatory:
- English – Written & Verbal
- Hindi – Written & Verbal
Preferred (Any one regional language):
- Gujarati
- Punjabi
- Telugu
- Tamil
- Marathi
- Bengali
- Malayalam
- Assamese
- Kannada
🧠 Key Responsibilities
- Handle customer interactions professionally across voice and non-voice channels
- Provide accurate and timely resolution to customer queries
- Follow Infosys and client-specific processes and policies
- Perform effective problem-solving and root cause analysis
- Maintain confidentiality and ethical handling of financial information
- Collaborate effectively as a team player
- Remain calm and professional in high-pressure situations
🛠 Technical & Professional Skills
- Excellent verbal and written communication skills
- Strong analytical and probing abilities
- Good understanding of commerce concepts
- Basic taxation knowledge is an added advantage
- Flexibility to work in rotational shifts and weekends
⭐ Preferred Skills
- Customer Service – Voice Process
- BPO / Call Center exposure (preferred, not mandatory)
- Customer-centric attitude
🚀 Why Join Infosys?
- Ideal entry-level role for freshers
- Exposure to global clients and processes
- Strong learning and career growth opportunities
- Professional and structured work environment
- Trusted brand name on your resume
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