InTouchCx is Hiring freshers – Voice Process | Work From Home

Who We’re Trying For 

About IntouchCX

IntouchCX is shaping the way forward for buyer expertise by partnering with iconic manufacturers to create significant connections throughout voice, chat, electronic mail, and social media. Fueled by reducing-edge know-how and a group that’s all-in on making manufacturers thrive, we’re setting the bar in high quality-pushed assist.

In regards to the Job

We’re searching for a self-motivated particular person with glorious customer support abilities to hitch our group! Our Buyer Assist Associates will present Multi-stage help by diagnosing and fixing the problems with the aim of offering one of the best resolution to our prospects. 

This function is presently supplied as WFH.

As a Buyer Service Affiliate – Voice, You Will:

• Have every day interactions with prospects and deal with all points from finish to finish by way of name.
• Go the additional mile to have interaction prospects in fixing points and guarantee satisfaction.
• Rapidly and successfully construct rapport with prospects, diagnose and resolve points
• Present white glove service and have the flexibility to supply an total glorious buyer expertise.
• Managing buyer expectations concerning estimated response instances

As a Buyer Service Affiliate – Voice, You Have:

• A publish-secondary diploma in any main 
• 6 months – 4 years of customer support expertise 
• Fluency in spoken English
• Wonderful judgment abilities to have the ability to correctly consider conditions and instantly present efficient options.
• The power to be taught new abilities and rapidly take up and interpret new data, merchandise, and options from the attitude of the shopper
• Wonderful communication abilities and excessive emotional intelligence
• Wonderful drawback fixing and customer support abilities
• Sturdy analytical & Interpersonal abilities
• The power to be a self-starter, a way of urgency, and the flexibility to stay calm underneath strain
• A versatile schedule – Have to be okay to work nights

Advantages of working as a Buyer Service Affiliate – Voice:

• A beautiful compensation bundle with efficiency-based mostly incentives
• Unbelievable studying and progress alternatives 
• Excellent rewards and recognition program & worker engagement actions
• Free Meals and Transport whereas engaged on-website
• Medical Insurance coverage

Prepared to use? Submit your software and one in every of our recruiters will attain out by way of electronic mail/cellphone/textual content to be taught extra about you and join you to this thrilling alternative!

By signing this software, the applicant consents to IntouchCX amassing, utilizing, and retaining hisher private data for functions referring to the applying course of and if employed, the employment relationship.

Any and all private data collected is held within the strictest confidence and in accordance with all relevant Privateness Legal guidelines.