Job Overview: Customer Support Executive (Banking Voice Process) at Teleperformance (TP)

Teleperformance (TP) is hiring Customer Support Executives for an on-site Government Banking Voice Process located at Pattabiram Tidel Park, Chennai.

Key Job Details

Language & Eligibility Requirements

• Primary Language: Fluent English communication.
• Regional Language (Must know at least one):
  • Hindi
  • Malayalam
  • Telugu
  • Kannada
  • Oriya / Odia
  • Bengali
  • Marathi

Core Responsibilities

1. Customer Assistance: Handle inbound/outbound calls assisting clients with banking services, accounts, transactions, and card-related queries.
2. Issue Resolution: Follow standard operational guidelines to resolve customer requests and record details into system databases.
3. Cross-Functional Coordination: Collaborate with internal bank teams to ensure escalation handling and query resolutions.
4. Service Quality: Maintain high customer satisfaction metrics while adhering to compliance and banking policies.

Walk-In & Application Instructions

• HR Contact: Jagadeesan D (HR Specialist) — 7845590645 (Available Mon–Sat, 10 AM to 7 PM).
• Important Referral Instruction: Write “Divyalakshmi HR” clearly at the top of your resume before attending a walk-in interview.
• Virtual Interview: Call the HR contact number above prior to attending to schedule or request a virtual interview link.