Teleperformance (TP) is hiring Customer Support Executives for an on-site Government Banking Voice Process located at Pattabiram Tidel Park, Chennai.
Key Job Details
| Category | Details |
| Role Title | Customer Support Executive (Banking Voice Process) |
| Company | Teleperformance (TP) |
| Domain | Banking Domain (Government Bank) |
| Salary | ₹18,000 – ₹26,000 / month (₹2.0 LPA – ₹3.2 LPA based on regional language skills) |
| Work Mode | On-site (Work from Office) |
| Location | 4th Floor, Tidel Park, Pattabiram, Chennai |
| Work Schedule | 6 days/week, 1 rotational week-off |
| Experience Level | Freshers & Experienced can apply (Immediate Joiners preferred) |
| Education | Any Graduate (Degree/Provisional certificate required) |
Language & Eligibility Requirements
- Primary Language: Fluent English communication.
- Regional Language (Must know at least one):
- Hindi
- Malayalam
- Telugu
- Kannada
- Oriya / Odia
- Bengali
- Marathi
Core Responsibilities
- Customer Assistance: Handle inbound/outbound calls assisting clients with banking services, accounts, transactions, and card-related queries.
- Issue Resolution: Follow standard operational guidelines to resolve customer requests and record details into system databases.
- Cross-Functional Coordination: Collaborate with internal bank teams to ensure escalation handling and query resolutions.
- Service Quality: Maintain high customer satisfaction metrics while adhering to compliance and banking policies.
Walk-In & Application Instructions
- HR Contact: Jagadeesan D (HR Specialist) —
7845590645(Available Mon–Sat, 10 AM to 7 PM). - Important Referral Instruction: Write “Divyalakshmi HR” clearly at the top of your resume before attending a walk-in interview.
- Virtual Interview: Call the HR contact number above prior to attending to schedule or request a virtual interview link.