Movate Technologies (formerly known as CSS Corp) is hiring Technical Support Engineers for its International Voice Process based in Ambattur (Ambit IT Park), Chennai.
Key Job Details
| Category | Details |
| Role Title | Technical Support Engineer (Technical Voice Process) |
| Company | Movate Technologies (Formerly CSS Corp) |
| Work Mode | On-site (Ambit IT Park, Ambattur, Chennai) |
| Employment Type | Full-Time (Night Shift) |
| Experience Required | Minimum 6 months of experience in Technical Voice & Customer Support |
| Educational Qualification | Any Bachelor’s Degree |
| Notice Period | Immediate Joiners to 15 Days |
| Recruiter HR Contact | Divya Narendra (9025935118 / divya.narendra@movate.com) |
Roles & Responsibilities
- Customer Technical Support: Respond promptly, courteously, and knowledgeably to international customer queries, prioritizing First Call Resolution (FCR).
- Troubleshooting & Guidance: Educate customers on software/system installation, configuration, and step-by-step troubleshooting.
- Problem Solving: Diagnose technical issues, resolve customer concerns, and maintain high satisfaction metrics.
- Outbound Follow-ups: Make outbound calls to existing clients to address open tickets or complex technical issues when necessary.
Eligibility Criteria & Qualifications
- Education: Graduation in any field (Bachelor’s Degree).
- Experience: 6+ months in international technical support, technical BPO, or customer voice support.
- Skills: Strong English verbal communication, problem-solving mindset, and ability to handle night shifts.
How to Apply
- Email Application: Send your updated resume directly to HR Divya at
divya.narendra@movate.com. - Direct Contact: Reach out to HR Divya via call or WhatsApp at
9025935118.