Job Overview: Technical Support Engineer (International Voice Process) at Movate Technologies

Movate Technologies (formerly known as CSS Corp) is hiring Technical Support Engineers for its International Voice Process based in Ambattur (Ambit IT Park), Chennai.

Key Job Details

Roles & Responsibilities

• Customer Technical Support: Respond promptly, courteously, and knowledgeably to international customer queries, prioritizing First Call Resolution (FCR).
• Troubleshooting & Guidance: Educate customers on software/system installation, configuration, and step-by-step troubleshooting.
• Problem Solving: Diagnose technical issues, resolve customer concerns, and maintain high satisfaction metrics.
• Outbound Follow-ups: Make outbound calls to existing clients to address open tickets or complex technical issues when necessary.

Eligibility Criteria & Qualifications

• Education: Graduation in any field (Bachelor’s Degree).
• Experience: 6+ months in international technical support, technical BPO, or customer voice support.
• Skills: Strong English verbal communication, problem-solving mindset, and ability to handle night shifts.

How to Apply

1. Email Application: Send your updated resume directly to HR Divya at divya.narendra@movate.com.
2. Direct Contact: Reach out to HR Divya via call or WhatsApp at 9025935118.