Kuku FM is hiring for the position of Customer Delight Associate under a 100% Remote / Work From Home (WFH) contract model across India.
1. Job Summary & Key Details
| Parameter | Specification |
| Hiring Organization | Kuku FM (Mebigo Labs / Kuku Technologies) |
| Job Role | Customer Delight Associate |
| Job ID | 302750 |
| Work Mode | Remote (Work From Home – India) |
| Employment Type | Contract / Full-Time Shifts |
| Experience Level | 1 to 3 Years in Customer Service |
| Core Platforms | Kuku FM, Guru, Kuku TV |
| Application ATS Portal | PyjamaHR |
2. Key Roles & Responsibilities
- Multi-Channel Query Resolution: Manage customer interactions across live chat, email, social media (Instagram, Twitter DMs/comments), and outbound calls when required.
- Troubleshooting: Resolve user issues related to app functionality, subscription plans, billing, and audio content playback.
- Internal Escalations: Escalate unresolved technical bugs or complex account queries to relevant product or tech support teams.
- Feedback Loop: Track patterns in recurring user complaints to flag actionable insights for platform improvements.
- Documentation: Log customer feedback, records, and resolutions using internal ticketing systems.
3. Eligibility Criteria & Skillset
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| REQUIREMENTS MATRIX |
+------------------------------------+----------------------------------+
| Educational Qualification | Any Graduate / Diploma |
| Work Experience | 1–3 Years (Customer Support) |
| Language Proficiency | Hindi, English & Regional Languages|
| Ticketing Systems Knowledge | Freshdesk, Freshchat, Yellow, etc.|
| Shift Flexibility | Rotational / Weekend Shifts |
+------------------------------------+----------------------------------+
- Communication: Exceptional written and verbal communication in Hindi and English (proficiency in regional languages like Kannada/Telugu is a strong asset).
- Tool Familiarity: Working knowledge of ticketing platforms (Freshdesk, Freshchat, Yellow.ai, etc.).
- Shift Readiness: Comfortable working flexible schedules, including weekends or public holidays.
4. How to Apply
- Visit the Kuku FM Careers Page on PyjamaHR (
[jobs.pyjamahr.com/kuku-fm](https://jobs.pyjamahr.com/kuku-fm)). - Locate Job ID: 302750 – Customer Delight Associate.
- Fill out the application form with your resume highlighting experience with omnichannel support and ticketing tools.