Firstsource is conducting a Mega Walk-in Drive for Freshers at its Chennai (OMR – Navalur) location. This is a golden opportunity for Arts & Science and Diploma graduates who are looking to start their career in the International Non-Voice (Customer Service Associate – CSA) domain with a reputed BPM organization.
Candidates with good communication, typing, and comprehension skills are encouraged to attend this walk-in interview.
Table of Contents
- Walk-in Job Overview
- About Firstsource
- Job Description
- Key Responsibilities
- Required Skills
- Eligibility Criteria
- Salary & Benefits
- Walk-in Interview Details
- Documents to Carry
- Frequently Asked Questions (FAQs)
Walk-in Job Overview
- Company Name: Firstsource
- Job Role: Customer Service Associate (CSA)
- Process: International Non-Voice
- Experience: Freshers (0 Years)
- Salary: Not Disclosed
- Job Location: OMR, Navalur – Chennai
- Employment Type: Full-Time, Permanent
- Work Mode: Work From Office
- Shift: Night Shift (Flexible)
- Openings: 100
About Firstsource
Firstsource is a leading provider of business process management (BPM) services, serving global clients across banking, financial services, healthcare, telecom, and media industries.
The company is known for its employee-friendly policies, structured training, and transparent hiring practices, making it a preferred workplace for fresh graduates starting their professional journey in the BPO industry.
Job Description – International Non-Voice Process
Firstsource is hiring freshers for the role of Customer Service Associate (CSA) in an International Non-Voice Process. The role involves handling customer service-related queries through non-voice channels such as email or back-office systems.
This position is suitable for candidates who prefer non-voice roles, structured work environments, and night-shift operations.
Key Responsibilities
- Handle customer service requests in a non-voice process
- Ensure accurate and timely resolution of customer queries
- Maintain proper documentation and system updates
- Follow process guidelines and quality standards
- Work collaboratively with internal teams
- Meet productivity and accuracy targets
Required Skills
- Good communication skills
- Strong listening and comprehension abilities
- Good typing speed and accuracy
- Basic computer knowledge
- Willingness to work night shifts
Eligibility Criteria
- Education: Only Arts & Science or Diploma graduates
- Arrears: No active arrears allowed
- Not Eligible:
- PG Graduates
- BE / B.Tech Graduates
- Freshers only
Salary & Benefits
- Competitive salary (details discussed during interview)
- Cab Facility: One-way cab available up to 30 km radius
- Structured training for freshers
- Stable work environment
- Career growth opportunities in BPM/BPO sector
Walk-in Interview Details
- Walk-in Dates: 2nd March – 9th March 2026
- Days: Monday to Friday
- Walk-in Time: 10:30 AM – 1:00 PM
Walk-in Venue:
5th Floor, 4th Block
Sandhya Infocity (Bayline Infocity)
OMR Rajiv Gandhi Salai, Navalur
Near AGS Bus Stop
Chennai, Tamil Nadu – 603103
- Contact Person: Madhubala (HR Recruiter)
Documents to Carry
- Updated Resume
- PAN Card or Aadhaar Card (Original + Xerox)
- Passport-size photographs
📝 Important:
Mention reference name “Madhu” on the top of your resume.
Frequently Asked Questions (FAQs)
1. Is this walk-in drive only for freshers?
Yes, this walk-in drive is strictly for freshers (0 years experience).
2. Are engineering graduates eligible?
No. BE / B.Tech and PG graduates are not eligible for this role.
3. Is this a voice or non-voice process?
This is an International Non-Voice process.
4. Is cab facility provided?
Yes, one-way cab facility is available up to 30 km.
📢 Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. The company does not charge any fees at any stage of recruitment. Beware of fraudulent job offers and always verify interview details through official Firstsource channels only.
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