MEGA WALK-IN DRIVE for International Non-Voice Process @ Sutherland | Freshers | Chennai | 27th & 28th October 2025

Company: Sutherland Global Services
Role: International Non-Voice Process (Email & Chat Support)
Location: Chennai, Tamil Nadu (Perungalathur)
Experience: 0 – 1 Year (Freshers Welcome)
Salary: ₹90,000 – ₹2,00,000 P.A.
Employment Type: Full-Time, Work from Office
Interview Dates: 27th & 28th October 2025
Interview Time: 10:30 AM – 2:00 PM
Venue:
Gateway Office Parks, A1 Block, Ground Floor,
16, Grand Southern Trunk Road,
Perungalathur, Tamil Nadu – 600063.

📅 Walk-in Details Summary

🌟 About the Company

Sutherland is a leading global BPO and technology-enabled service provider, trusted by top businesses worldwide. The company focuses on delivering exceptional customer experiences through innovative solutions and dedicated teams.

💬 Job Description

Join the Customer Support Team at Sutherland and become the primary point of contact for Business-to-Business (B2B) customers via Email and Chat.

Your Responsibilities:

• Handle customer queries through email and chat with professionalism.
• Maintain Service-Level Agreements (SLAs) and deliver high-quality support.
• Take complete ownership of customer issues and ensure timely resolution.
• Update and maintain customer interaction records accurately.
• Meet key performance metrics – quality, productivity, attendance, and first-contact resolution.
• Identify recurring issues and suggest process improvements.

🧩 Skills & Qualifications

✅ Good verbal and written communication skills in English.
✅ Strong customer service mindset with a professional approach.
✅ Ability to empathize and maintain a positive attitude.
✅ Basic knowledge of Windows operating systems.
✅ Familiarity with email etiquette and multi-channel communication.
✅ Education: Minimum High School Diploma or equivalent.
✅ Experience: 0–1 year (Freshers can apply).

🏢 Work Mode

➡️ Work from Office (WFO) – Chennai location.

💡 How to Apply

If you meet the above requirements, walk in directly to the venue or contact the HR for details.

Interview Dates: 27th & 28th October 2025
Interview Time: 10:30 AM – 2:00 PM
Venue:
Gateway Office Parks, A1 Block, Ground Floor,
16, Grand Southern Trunk Road,
Perungalathur, Tamil Nadu – 600063.
📞 Contact Person: Kavitha (HR) – 9445792519

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