Company: Sutherland Global Services
Role: International Non-Voice Process (Email & Chat Support)
Location: Chennai, Tamil Nadu (Perungalathur)
Experience: 0 – 1 Year (Freshers Welcome)
Salary: ₹90,000 – ₹2,00,000 P.A.
Employment Type: Full-Time, Work from Office
Interview Dates: 27th & 28th October 2025
Interview Time: 10:30 AM – 2:00 PM
Venue:
Gateway Office Parks, A1 Block, Ground Floor,
16, Grand Southern Trunk Road,
Perungalathur, Tamil Nadu – 600063.
📅 Walk-in Details Summary
| Details | Information |
|---|---|
| Company Name | Sutherland Global Services |
| Role | International Non-Voice (Email & Chat Support) |
| Experience | 0–1 Year |
| Qualification | 12th / Graduate (Any Stream) |
| Salary | ₹90,000 – ₹2,00,000 P.A. |
| Location | Chennai, Tamil Nadu |
| Interview Dates | 27th & 28th October 2025 |
| Time | 10:30 AM – 2:00 PM |
| Contact Person | Kavitha – HR (9445792519) |
🌟 About the Company
Sutherland is a leading global BPO and technology-enabled service provider, trusted by top businesses worldwide. The company focuses on delivering exceptional customer experiences through innovative solutions and dedicated teams.
💬 Job Description
Join the Customer Support Team at Sutherland and become the primary point of contact for Business-to-Business (B2B) customers via Email and Chat.
Your Responsibilities:
- Handle customer queries through email and chat with professionalism.
- Maintain Service-Level Agreements (SLAs) and deliver high-quality support.
- Take complete ownership of customer issues and ensure timely resolution.
- Update and maintain customer interaction records accurately.
- Meet key performance metrics – quality, productivity, attendance, and first-contact resolution.
- Identify recurring issues and suggest process improvements.
🧩 Skills & Qualifications
✅ Good verbal and written communication skills in English.
✅ Strong customer service mindset with a professional approach.
✅ Ability to empathize and maintain a positive attitude.
✅ Basic knowledge of Windows operating systems.
✅ Familiarity with email etiquette and multi-channel communication.
✅ Education: Minimum High School Diploma or equivalent.
✅ Experience: 0–1 year (Freshers can apply).
🏢 Work Mode
➡️ Work from Office (WFO) – Chennai location.
💡 How to Apply
If you meet the above requirements, walk in directly to the venue or contact the HR for details.
Interview Dates: 27th & 28th October 2025
Interview Time: 10:30 AM – 2:00 PM
Venue:
Gateway Office Parks, A1 Block, Ground Floor,
16, Grand Southern Trunk Road,
Perungalathur, Tamil Nadu – 600063.
📞 Contact Person: Kavitha (HR) – 9445792519
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