Microsoft Hiring Customer Success Executive | Bangalore

Microsoft Hiring Customer Success Executive | Bangalore

Microsoft Work from Dwelling Jobs 2024 Job location:

The candidates will function remotely. As much as 50% of the work shall be executed remotely, with the remaining 50% being executed in Bangalore on the job. It operates in a hybrid method.

The variety of posts:

The roles are available in a wide range of positions. There could also be a number of seats.

Out there Positions:

The required positions and the variety of seats is given beneath in your reference.

1. Customer Service Executive

Microsoft Work from Dwelling Jobs 2024 Wage:

The month-to-month earnings for the Customer Success Executive place (working from dwelling or the workplace) shall be round Rs 4,39,200 PA. The notification contains extra information concerning wage info.

Overview

Customer Success Executive (CSE) is the first buyer contact for Microsoft+Nuance services and is accountable for making a “wow” buyer expertise. Every CSE is accountable for a number of small to mid-customer accounts. The CSE shall be accountable for day-to-day buyer success actions spanning from the preliminary phases of implementation to continued engagement and retention. The CSE could have an in-depth understanding of every buyer’s general enterprise necessities and act as a advisor to find out how the varied PowerShare options and options can meet their wants. CSEs maximize the shopper’s return on funding in PowerShare services, drive utilization, improve reference-ability and broaden upsell/cross-sell alternatives. The CSE will even companion with different inner groups on initiatives that tackle buyer wants.

Tasks

KEY RESPONSIBILITIES:

  • Handle as much as 50 small to mid-sized prospects (annual buyer income between $2-3 million).
  • Be accountable to drive environment friendly utilization of PowerShare and providers inside prospects by driving the creation and execution of an intensive and action-oriented Adoption Plan.
  • Implement PowerShare at spoke accounts (set up, prepare, take a look at and guarantee connectivity).
  • Construct consciousness within the market, educate prospects, and meet or exceed your assigned goals by increasing the PowerShare footprint throughout our shopper base.
  • Create worth for purchasers by making certain they clearly outline enterprise outcomes after which construct a “success plan” with the appropriately recognized goals, stakeholders, milestones, dangers, and metrics wanted to attain them.
  • Be accountable to drive environment friendly utilization of PowerShare inside prospects by driving the creation and execution of an intensive and action-oriented Adoption Plan.
  • Construct, preserve and leverage relationships inside every buyer to affect answer adoption, create robust assist for brand spanking new alternatives and to safe their willingness to advocate on Microsoft+Nuance’s behalf.
  • Display superior insights and understanding of buyer’s enterprise/business and problem appropriately the best way a buyer views each their enterprise and processes.
  • Orchestrate and acquire robust buy-in with a number of exterior and inner groups and be extremely linked to PowerShare SMEs all through the client’s lifecycle.

Advantages/perks listed beneath could range relying on the character of your employment with Microsoft and the nation the place you’re employed.

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