Global technology and digital customer experience provider Movate Technologies (formerly CSS Corp) has announced immediate off-campus openings for Technical Support Engineers and Customer Support Executives (International Voice Process) at its corporate campus in Ambattur, Chennai.
This role offers an opportunity for candidates with 6 months to 1 year of experience in technical voice support to manage US client operations. Movate provides premier employee benefits, including both-ways doorstep cab pickup and drop, medical insurance, and 15 days of company-sponsored accommodation for candidates relocating to Chennai.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | Movate Technologies (formerly CSS Corp) |
| Role Title | Technical Support Engineer / Customer Support Specialist (Voice) |
| Work Location | On-site (Ambit IT Park, Ambattur, Chennai) |
| Shift Requirement | Rotational Night Shifts (US Time Zones) |
| Min. Experience | 6 Months to 1 Year (Technical / International Voice Support) |
| Education Qualification | Any Bachelor’s Degree |
| Notice Period | Immediate Joiners Preferred |
| Interview Mode | Virtual / Online |
| HR Contacts | HR Nithya (nithya.kannan@movate.com)HR Divya Narendra ( divya.narendra@movate.com | +91 9025935118) |
Key Responsibilities & Technical Operations
As a Technical Voice Support Specialist, you will deliver end-to-end customer care and technical troubleshooting for US-based clients:
- International Voice Support: Respond promptly and courteously to incoming technical support calls from US customers.
- System Troubleshooting: Educate customers on system setup, installation, network parameters, and software application handling.
- First Call Resolution (FCR): Diagnose and resolve technical inquiries on the first contact to maintain high customer satisfaction scores.
- Outbound Call Follow-Ups: Conduct structured outbound follow-ups with existing users to resolve complex pending support tickets.
- Customer Success & Education: Guide users on preventive system maintenance, security configurations, and product usage best practices.
Applicant Eligibility & Required Skills
Movate’s talent team is vetting applicants against the following criteria:
Educational & Experience Requirements
- Education: Any Bachelor’s degree (BA, B.Com, B.Sc, BCA, B.E/B.Tech, etc.).
- Prior Experience: Minimum 6 months to 1 year of experience handling International/US Voice or Technical Support calls.
Communication & Technical Competencies
- Linguistic Skills: Excellent verbal and written communication skills in English.
- Technical Aptitude: Fundamental understanding of networking concepts (IP addresses, routers, modems, basic OS troubleshooting).
- Shift Flexibility: 100% comfort working in rotational US night shifts on-site at Ambattur, Chennai.
Key Company Benefits & Relocation Perks
- Transportation: Both-ways doorstep cab pickup and drop service provided for all night-shift employees across Chennai.
- Outstation Relocation Support: 15 days of free accommodation sponsored by Movate for outstation candidates relocating to Chennai.
- Health & Welfare: Comprehensive Medical Insurance coverage and Provident Fund (PF) contributions.
How to Apply
Virtual interview rounds are currently underway for immediate joiners:
- Update your resume to highlight your US Voice experience, technical troubleshooting background, and availability for night shifts.
- Send your CV directly to Movate’s HR team:
- HR Nithya: Email CV to
nithya.kannan@movate.com - HR Divya Narendra: Email CV to
divya.narendra@movate.comor call/WhatsApp at +91 9025935118
- HR Nithya: Email CV to
| Official Announcement | Apply link 1 |
| Official Announcement | Apply link 2 |