Job Particulars
- Job Position: Customer Service & Operations Analyst
- Qualification: B.com, BA, BBA and Bsc
- Wage: Finest in Trade
- Expertise: Freshers
- Job Location: Chennai
- Batch: 2023 or 2024
- Final Date: 03/12/2024
Our folks work in another way relying on their jobs and wishes. From hybrid working to flexible hours, now we have loads of choices that assist our folks to thrive.
This position is based mostly in India and as such all regular working days have to be carried out in India.
Job description
Be part of us as a Customer Service & Operations Analyst
- This is a possibility to make a constructive influence to our prospects and colleagues, as you ship profitable buyer and enterprise outcomes
- You’ll be actively taking part in initiatives to enhance customer support, processes and procedures
- You’ll hone your present analytical abilities and be effectively positioned to advance your profession on this quick-paced position
What you may do
On this key position, you’ll be offering essential help to prospects and colleagues in our contact centres. You’ll be responding to and investigating queries, offering help on enterprise processes, insurance policies and procedures and growing an understanding of buyer and enterprise wants so as to recommend enhancements and improve effectivity.
You’ll even be:
- Figuring out limitations to efficiency and coordinating enhancements to reinforce our effectivity
- Working carefully with operational centres, offering teaching and help to extend effectivity and information
- Holding correct data of each day operations, logging incidents and figuring out traits
- Reviewing guide or ineffective processes which could possibly be automated or enhanced
- Sustaining a concentrate on enhancing our customer support and experiences
The talents you may want
To achieve success on this position, you’ll must have wonderful planning and organisational abilities, together with good consideration to element. You’ll carry out effectively beneath strain, and be assured in your potential to handle a number of duties whereas sustaining excessive ranges of accuracy all through.
You’ll additionally want:
- Brisker’s, 2023 or 2024 cross outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
- Expertise of analysing and utilizing efficiency knowledge
- The flexibility to convey info in a easy and comprehensible approach
- An understanding of contact centre operations and efficiency metrics
- Microsoft Workplace abilities, together with PowerPoint, Excel and Phrase
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