NCR Hiring IT Analyst – Helpdesk | Mumbai – Apply Now

NCR Hiring IT Analyst

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NCR Hiring IT Analyst

  • Qualification: Minimum 12th Pass
  • GRADUATION NOT MANDATORY
  • Experience  : 0-1 year
  • Location  : INDIA
  • Salary: 4 to 6 LPA
  • Job Type : Full Time
  • Location : mumbai

About NCR

NCR Hiring IT Analyst – Helpdesk NCR Company (NYSE: NCR) is a frontrunner in remodeling, connecting and working know-how platforms for self-directed banking, shops and eating places. NCR is headquartered in Atlanta, Ga., with 38,000 workers globally. NCR is a trademark of NCR Company in america and different nations.

PRIMARY RESPONSIBILITIES

Degree 1 help for PC shopper points e.g. desktop/laptop computer {hardware}, software program, OS, printers, and many others. Present data on IT processes, basic how-to queries and recognized outages. When an issue is reported, the Assist Desk Analyst should analyze the signs, decide the basis trigger, overview Information Base directions, present decision and doc the related particulars. Escalate to applicable Degree 2 group when wanted and monitor progress on crucial precedence tickets. Comply with-up with Degree 2 help groups for well timed completion of duties. Co-ordinate with third-party distributors like Dell and Canon for {hardware} points. This job function requires candidates to supply IT help on inbound calls, net tickets and chat. The IT Assist Desk group operates on 24×7 foundation. Group members are required to work in rotational shifts and observe a 5-day working week.

 TECHNICAL SKILLS:

Thorough data of Home windows 10 Working System. Good working data of Home windows, MS Workplace 365 & web applied sciences. Primary networking ideas, troubleshooting LAN/distant entry issues. Experience in configuring and troubleshooting Office365, MS Outlook 2016 or later Capacity and willingness to study rapidly, maintain data present.

 EDUCATION & WORK HISTORY:

Minimal qualification: HSC (Grade 12). Technical diploma is most popular, however not obligatory. Minimal six months expertise in a technical help function. Candidates with prior expertise in a technical, voice-based course of will likely be given precedence

 COMMUNICATION SKILLS:

Excessive proficiency in English grammar, vocabulary and sentence construction. Fluency in speech – Capacity to carry a dialog with ease and minimal use of fillers. Readability in speech – Impartial accent, applicable fee of speech, nice voice and assured tone. Listening expertise – Comprehend what is claimed, reply appropriately with out interrupting the speaker.

 OTHER ESSENTIAL SKILLS:

Phone etiquette – primary name dealing with expertise. Customer support expertise (persuasion, empathy, helpfulness & constructive perspective) Good enterprise communication expertise (e-mail)

Affords of employment are conditional upon passage of screening standards relevant to the job.

EEO Assertion
Built-in into our shared values is NCR’s dedication to variety and equal employment alternative.  All certified candidates will obtain consideration for employment with out regard to intercourse, age, race, shade, creed, faith, nationwide origin, incapacity, sexual orientation, gender id, veteran standing, army service, genetic data, or another attribute or conduct protected by regulation.  NCR is dedicated to being a globally inclusive firm the place all persons are handled pretty, acknowledged for his or her individuality, promoted primarily based on efficiency and inspired to try to succeed in their full potential.  We imagine in understanding and respecting variations amongst all folks.  Each particular person at NCR has an ongoing duty to respect and help a globally various setting.


Assertion to Third Occasion Companies
To ALL recruitment companies: NCR solely accepts resumes from companies on the NCR most popular provider checklist. Please don’t ahead resumes to our applicant monitoring system, NCR workers, or any NCR facility. NCR shouldn’t be chargeable for any charges or costs related to unsolicited resumes.

NCR Hiring IT Analyst – Helpdesk . Good working knowledge of Windows, MS Office 365 & internet technologies. Basic networking concepts

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