OLX Hiring Email Executive – Gurugram | Hybrid

OLX Hiring Email Executive

Job Description

  • Job Type: Work From Home/Office Job
  • Post Name: Email Executive
  • Qualification: Any Graduate
  • Experience: Minimum 1 Year of Experience
  • Salary: Rs.30000 Per Month

At OLX, we shape the future of trade to unlock the hidden value in everything.

We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms. Our 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved local brands such as OLX Autos, Otomoto, and Property24.

We are looking for Email Executive for Gurgaon location #LI-Hybrid.

What you’ll do:

  • Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
  • Call customer as per the process as and when required
  • Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
  • Acknowledging and resolving customer complaints on priority
  • Following first time right approach in providing accurate resolution and reducing re-open cases
  • Maintaining the first response time within defined SLAs for Email and Social Media tickets
  • Ensuring customer satisfaction on responses and limiting dissatisfaction
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Communicating and coordinating with colleagues, as necessary
  • Knowing OLX products inside and out so that you can answer questions
  • To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs
  • To manage all daily tasks and duties related to the process with strict compliance to guidelines
  • Be flexible as per the business requirement subject to overtime during offs, festivals and 24/7 shifts

Who we are looking for:

  • Graduation/bachelor’s degree is required
  • Excellent written and verbal skills
  • Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
  • Working knowledge of CRM tools would be an added advantage
  • Must possess ability to navigate multiple systems at once and multi-task
  • A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication
  • Must be Customer centric
  • Extreme dedication, sincerity, and willingness to go the extra mile
  • Good knowledge of basic computer skills
  • Desire to work in a fast-paced, challenging environment
  • Experience with e-commerce, retail, advertising, or media would be an advantage

What we will give you:

  • Contribute to the global OLX Group success
  • Excellent growth opportunities
  • Work with an international team of top engineers learning from one another

We are turning Diversity & Inclusion into our superpower and competitive advantage.

If you are as excited as us about this position and our company, we hope you join us! If you’d like to learn more about the OLX Group take a look at the other parts of our website. And remember, we are equal opportunities employers.

Why join OLX?

At OLX, we unlock value in our people. We invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.

We also unlock value for our stakeholders. We are proud of the positive contribution we make to our planet, by enabling more conscious consumption and helping the world make the most of its limited resources through more efficient trade.

And last but not least, we love to unlock value for our customers. Every single month, over 300 million people use our platforms to easily, safely, and conveniently find their perfect home, buy or sell a car, find a great job, sell things they no longer need, or strike a great deal on something they need. And we help thousands of entrepreneurs and businesses find their customers too.

Diversity, Equity and Inclusion at OLX

If you do not meet every single requirement for this role, we would still encourage you to apply. At OLX, we are committed to creating a high performing diverse, inclusive and authentic workplace, we know that we get the best results when we have the broadest range of knowledge, backgrounds, and experiences in our team, and we believe you are at your best when you can bring your whole self to work.

So, if you are excited about this role, but your past experiences do not align perfectly with every criteria asked for in the job description, we would still like you to apply. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, backgrounds, and experiences to consider applying for this role. You may be just the right candidate for this or other roles in our business, and we’d like to hear from you.

We will strive to accommodate all necessary adjustments to support your interview success – please speak to your recruiter about any of these requirements.

OLX (OLX consists of OLX Global B.V. and its affiliated companies) will handle your personal data with care and will process your personal data to assess your fit for the position you are applying for. You can give your consent (optional) to allow us to store your data for up to 12 months after the application process. So that in case you are not fit for the role at stake we can consider you for other suitable roles.   

Please refer to our Privacy Statement to find out more about how your application data will be processed.

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