OpenHire is recruiting a Customer Support Executive for its office in Bellandur, Bengaluru. This role is designed for freshers and early-career professionals seeking to establish a career in customer success, user operations, and technical assistance.
Key Job Details
| Category | Details |
| Role Title | Customer Support Executive / Specialist |
| Company | OpenHire |
| Work Mode | On-site (In-office) |
| Location | Bellandur, Bengaluru, Karnataka |
| Salary Package | ₹3,20,000 – ₹3,50,000 CTC per annum (+ ₹25,000 – ₹35,000 Variable Pay) |
| Joining Perks | ₹10,000 Joining Bonus & One-way cab facility (up to 15 km) |
| Experience Level | 0 to 1+ year (Freshers are welcome to apply) |
| Educational Qualification | Bachelor’s degree in any discipline |
Primary Roles & Responsibilities
- Customer Engagement: Interact with users to answer product questions, address concerns, and ensure a smooth support experience.
- Technical Support: Execute troubleshooting steps to resolve technical queries and account issues effectively.
- Problem Solving & Feedback: Analyze user feedback to address root causes and optimize the overall support workflow.
- Metrics Tracking: Record and report daily performance metrics to uphold quality benchmarks and SLAs.
- Relationship Building: Maintain clear, empathetic, and professional communication to build long-term user trust.
Candidate Qualifications & Eligibility
- Education: Graduate (Bachelor’s degree in any stream).
- Experience: Open to freshers; prior experience in customer support or fast-paced setups is an added advantage.
- Communication Skills: Excellent written and verbal English communication abilities.
- Analytical Mindset: Strong problem-solving aptitude to manage unpredictable user inquiries efficiently.
- Work Setup: Fully committed to working full-time on-site at the Bellandur, Bengaluru office.