Pickyourtrail, a fast-growing, technology-driven international leisure travel brand that has curated seamless journeys for over 100,000 travelers across 14 countries, is expanding its operations. The company has launched a hiring drive for Customer Experience Associates at its corporate headquarters in Chennai, India.
This role is an exceptional entry-level gateway for freshers who possess impeccable communication skills and a passion for global tourism, customer success, and real-time problem-solving. It is a full-time, on-site (Work from Office) position.
Pickyourtrail Recruitment 2026: Job Overview
Attribute
Details
Company
Pickyourtrail (Leisure Travel & Tourism Tech)
Job Role
Customer Experience Associate / Executive
Job Location
Chennai, Tamil Nadu, India
Work Mode
On-site (100% Work from Office)
Experience Required
0 Years / Freshers Welcome
Work Schedule
6 days a week
Shift Pattern
Rotational Shifts (including Night Shifts)
Application Fee
₹0/- (100% Free)
Job Roles & Core Responsibilities
As a Customer Experience Associate, you will serve as the dedicated custodian of a traveler’s journey, managing everything from real-time logistical support to on-trip contingency plans. Your day-to-day deliverables include:
Primary Point of Contact: Engage directly with global travelers currently on their itineraries to ensure their expectations are perfectly executed at every destination.
Real-Time Issue Resolution: Proactively diagnose, isolate, and resolve transit, lodging, or touring hitches efficiently.
Emergency Handling: Manage urgent travel disruptions or unforeseen changes with absolute composure, professionalism, and rapid strategic coordination.
Logistics & Internal Coordination: Liaise directly with internal product teams and international on-ground vendors to synchronize transport, accommodation, and curated activities seamlessly.
Feedback Tracking: Gather real-time traveler reviews to iterate and continuously elevate the platform’s net promoter score (NPS).
Candidate Profile & Eligibility Criteria
Pickyourtrail values raw talent, high emotional intelligence, and problem-solving agility over extensive corporate histories.
Ideal Skill Checklist:
Exceptional Communication: Fluent written and verbal communication skills in English are mandatory to navigate conversations with international suppliers and global clients.
Composure Under Pressure: Ability to stay grounded and logical when dealing with anxious travelers or unexpected itinerary alterations.
Adaptability: Comfort operating within a fast-paced corporate environment that demands quick, empathetic decision-making.
Flexibility: Absolute willingness to align with a 6-day operational work week and accommodate rotational shift calendars, including mandatory night shifts.
Compensation, Perks & Benefits
Comprehensive Health Cover: Comprehensive medical insurance coverage up to ₹3 Lakhs, which fully extends to protect your dependents.
Financial Allowances: Competitive basic pay structure paired with dedicated shift-based allowances to offset night rosters.
High-Growth Trajectory: Rapid upward mobility within a highly energetic tech-startup culture where performance maps directly to fast promotions.
How to Apply Directly for Pickyourtrail Recruitment
The hiring and talent acquisition team at Pickyourtrail has bypassed standard portal delays by offering direct application channels. Candidates can apply via the two channels below:
Option 1: Direct Email Application (Recommended)
Prepare an updated resume highlighting any customer-centric internships, college leadership roles, or language proficiencies.
Email your resume directly to the recruitment desk at: divya.dharshini@pickyourtrail.com.
Use a clear subject line: “Application for Customer Experience Associate – [Your Name]”.
Option 2: Direct Phone Recruiting Pipeline
You can establish direct contact with the internal talent routing team by reaching out or sending your updated profile profile via text to the official contact line: +91 8072581390.
