Pickyourtrail is Hiring Freshers for Customer Experience | Madurai

Concerning the job

Hiring Freshers!!! Administration Trainee – CX (Account House owners)

About Pickyourtrail

Pickyourtrail is the Indian millennial’s most cherished leisure journey model. Our mission is to make a optimistic influence on folks by delivering significant & memorable experiences by means of journey. We take delight in having constructed India’s most cherished Do-It-Your self trip builder platform. Over 100,000 travellers from 14 international locations have picked their path with us and have rated us distinctive throughout TrustPilot, Fb and Google. In reality, Google in its journey survey had cited Pickyourtrail’s mannequin of mixture of expert-led recommendation and tech platform as the specified resolution for the holiday business. With an NPS rating of 60+, We proceed to give attention to delivering distinctive worth and experiences for the brand new age travellers breaking away from the standard packaged excursions mannequin.

Why work with Pickyourtrail

The obvious query is on the business – The journey Business has been the worst hit within the Pandemic. We strongly imagine that with the vaccination percentages and total understanding of the illness the worst is behind us. The following 12-24 months is a watershed second within the journey business and extra so within the Leisure vertical. The massive pent up demand is actual – go searching and virtually each 2nd individual you come throughout desires to take a break. By becoming a member of any journey firm, you’re shopping for a shot at an accelerated profession development over the

subsequent few years!

Pickyourtrail is one of many only a few journey startups which have survived the pandemic. We’ve got not solely survived but in addition elevated our product portfolio to now embrace – Home Staycations, World markets (Dubai and USA) along with our India outbound market. Regardless of the robust circumstances surrounding the pandemic we now have managed to take care of and in reality develop our glass door ranking to 4.2 on 5.

If you’re coming in with significant work expertise,

Pickyourtrail gives you 3 key advantages

1) Clear technique and Roadmap – Even the pandemic didn’t get us to pivot 🙂 At Pickyourtrail, you’re assured of an setting which is secure with respect to overarching objectives. This offers you a secure base to experiment and drive in direction of the specified finish state. We draw back from randomisations and attempt in direction of a effectively drawn

down quarter working plan to make sure that all groups throughout Income – Design – Advertising and marketing – Engg – Operations – Product are aligned.

2)Excessive Impression Alternative – We imagine that leisure journey is the place on-line conferences have been in feb 2020 – ready to blow up. There may very well be no higher time to leverage your previous expertise to assist the group develop sooner in direction of the specified outcomes.

3)No Cap to Incomes Potential – Because the saying goes, extra the merrier. At Pickyourtrail, rewards are limitless. Larger the happiness you deliver on to our prospects by planning a significant trip, increased the rewards the corporate would lengthen.

4) B2C Product firm: Each more energizing goals of working in a product firm and right here you’re going to get to work with the most effective b2c product based mostly firm in namma Madurai

Job Abstract:

You’ll play an important function in guaranteeing our purchasers have a stress-free and pleasing journey expertise. You may be the primary level of contact for purchasers throughout their holidays, accountable for offering on-trip help, addressing inquiries, and resolving points promptly.

Key Obligations:

1) On-Journey Communication:

• Function the first level of contact for purchasers all through their journey expertise.
• Proactively talk with purchasers to make sure their wants and expectations are met.

2) Downside Decision:

• Deal with and resolve any points or considerations which will come up throughout the journey promptly and effectively.
• Collaborate with related stakeholders to search out swift and efficient options.

3) Vacation spot Information:

• Show an in-depth understanding of journey locations, native sights, and cultural nuances.
• Present suggestions and help with actions, eating, and native experiences.

4) Emergency Response:

• Be out there for purchasers in case of emergencies, offering steerage and help as wanted.
• Collaborate with emergency providers and native contacts to make sure the security and well-being of purchasers.

5) Shopper Satisfaction:

• Monitor shopper suggestions and satisfaction ranges throughout the journey.
• Proactively search alternatives to reinforce the shopper expertise and exceed expectations.

6) Logistics Coordination:

• Help with any logistical challenges, together with transportation, lodging, and exercise reservations.
• Coordinate with inner groups to make sure seamless execution of journey plans

{Qualifications}:

• Glorious communication and interpersonal expertise.
• Robust problem-solving skills and the power to stay calm underneath strain.
• Capacity to grasp and act swiftly in conditions.
• Open to engaged on rotational shifts (together with evening shifts).

Perks and Advantages :

• Begin-up Tradition
• Free Snacks.
• Medical Insurance coverage of Rs. 3L that covers you and your rapid dependents.
• Allowances are relevant for Shifts.

For Stroll-in

Deal with : No 5/116, 2nd flooring, Kalyani Tower, close to Meenakshi Mission Hospital, Uthangudi, Tamil Nadu 625107

Work Location: #Madurai

Contact: Karthiga.d@pickyourtrail.com

Cellular: 8072581390