Pickyourtrail Recruitment 2026: Customer Experience Associate (Chennai)

Pickyourtrail, a leading technology-driven leisure travel brand, is hiring Customer Experience Associates for their Chennai office. This role is open to Freshers who excel in communication, issue resolution, and real-time customer support in a dynamic e-commerce environment.

Job Profile & Overview

• Company: Pickyourtrail
• Role: Customer Experience Associate / Executive
• Location: Chennai, Tamil Nadu (On-site)
• Employment Type: Full-time (Permanent)
• Experience Required: 0 Years (Freshers Eligible)
• Work Model: 6 Days/Week (Rotational Shifts, including Night Shifts)
• Compensation & Benefits: Industry Standard Salary + Shift Allowances + ₹3L Medical Insurance (covers dependents)

Eligibility Criteria & Qualifications

Key Roles & Responsibilities

• End-to-End Travel Support: Serve as the primary point of contact for travelers throughout their itinerary.
• Issue & Emergency Resolution: Address real-time travel disruptions, flight/hotel logistics issues, and emergency requests with prompt professionalism.
• Customer Engagement: Proactively connect with clients during trips to ensure service quality and track real-time feedback.
• Inter-Departmental Coordination: Work closely with internal operations, supply teams, and local vendors to execute seamless itineraries.

1.Update Resume:Highlight communication & problem-solving skills.

Prepare your CV emphasizing customer support skills, adaptiveness, and travel industry enthusiasm.

2.Submit Direct Application:Email karthiga.d@pickyourtrail.com or call 8072581390.

Send your updated resume directly to HR via email or contact the recruitment team.

3.Complete Selection Process:Assess communication and shift availability.

Participate in HR screening calls and interview rounds focused on situational handling and communication.