Pickyourtrail, a leading technology-driven leisure travel brand, is hiring Customer Experience Associates for their Chennai office. This role is open to Freshers who excel in communication, issue resolution, and real-time customer support in a dynamic e-commerce environment.
Job Profile & Overview
- Company: Pickyourtrail
- Role: Customer Experience Associate / Executive
- Location: Chennai, Tamil Nadu (On-site)
- Employment Type: Full-time (Permanent)
- Experience Required: 0 Years (Freshers Eligible)
- Work Model: 6 Days/Week (Rotational Shifts, including Night Shifts)
- Compensation & Benefits: Industry Standard Salary + Shift Allowances + ₹3L Medical Insurance (covers dependents)
Eligibility Criteria & Qualifications
| Parameter | Requirement |
| Education Qualification | Any Graduate degree (B.A, B.Sc, B.Com, BBA, B.E/B.Tech, etc.) |
| Target Audience | Freshers and candidates passionate about travel operations |
| Communication Skills | Exceptional verbal and written English communication |
| Operational Flexibility | Willingness to work in rotational shifts, including night shifts |
| Core Competencies | Strong problem-solving skills, composure under pressure, and adaptability |
Key Roles & Responsibilities
- End-to-End Travel Support: Serve as the primary point of contact for travelers throughout their itinerary.
- Issue & Emergency Resolution: Address real-time travel disruptions, flight/hotel logistics issues, and emergency requests with prompt professionalism.
- Customer Engagement: Proactively connect with clients during trips to ensure service quality and track real-time feedback.
- Inter-Departmental Coordination: Work closely with internal operations, supply teams, and local vendors to execute seamless itineraries.
1.Update Resume:Highlight communication & problem-solving skills.
Prepare your CV emphasizing customer support skills, adaptiveness, and travel industry enthusiasm.
2.Submit Direct Application:Email karthiga.d@pickyourtrail.com or call 8072581390.
Send your updated resume directly to HR via email or contact the recruitment team.
3.Complete Selection Process:Assess communication and shift availability.
Participate in HR screening calls and interview rounds focused on situational handling and communication.