Pickyourtrail Recruitment 2026: Customer Experience Associate (Madurai)

Pickyourtrail is inviting applications for the position of Customer Experience Associate at their Madurai North office. This on-site, full-time role focuses on managing multi-channel customer communications, resolving traveler inquiries, maintaining CRM data, and ensuring seamless customer satisfaction in a fast-paced travel environment.

Job Profile & Overview

• Company: Pickyourtrail
• Role: Customer Experience Associate
• Location: Madurai North, Tamil Nadu, India (On-site)
• Employment Type: Full-time
• Experience Required: Freshers & Experienced Candidates
• Work Schedule: Operational shifts (Includes evenings, weekends, and holidays as required)

Eligibility Criteria & Key Skills

Key Roles & Responsibilities

• Multi-Channel Interaction: Respond to customer inquiries professionally via phone, email, live chat, and social media channels.
• Issue Resolution & Escalation: Identify root causes of traveler issues, resolve complaints efficiently, and escalate complex cases to management when required.
• CRM Record Management: Maintain accurate customer logs, update interaction histories, and keep CRM database entries current.
• Feedback Collection: Gather insights and traveler feedback to help internal product and supply teams optimize travel offerings.
• Cross-Functional Collaboration: Coordinate with internal logistics, supply, and support teams to maintain service quality.

1.Update Resume:Tailor your CV with emphasis on communication and CRM skills.

Highlight relevant customer support skills, multi-channel communication tools, and problem-solving abilities.

2.Submit Application:Search for Customer Experience Associate (Madurai).

Apply via the official Pickyourtrail Careers page or through their LinkedIn job listing.

3.Complete HR Interview Rounds:Communication screening and situational evaluation.

Participate in initial interview rounds focusing on problem resolution, shift flexibility, and communication skills.