Pickyourtrail is inviting applications for the position of Customer Experience Associate at their Madurai North office. This on-site, full-time role focuses on managing multi-channel customer communications, resolving traveler inquiries, maintaining CRM data, and ensuring seamless customer satisfaction in a fast-paced travel environment.
Job Profile & Overview
- Company: Pickyourtrail
- Role: Customer Experience Associate
- Location: Madurai North, Tamil Nadu, India (On-site)
- Employment Type: Full-time
- Experience Required: Freshers & Experienced Candidates
- Work Schedule: Operational shifts (Includes evenings, weekends, and holidays as required)
Eligibility Criteria & Key Skills
| Parameter | Requirement |
| Education Qualification | Any Graduate degree (B.A, B.Sc, B.Com, BBA, B.E/B.Tech, etc.) |
| Communication Skills | Strong written and verbal communication abilities across Phone, Email, Chat, and Social Media |
| Technical Proficiency | Familiarity with CRM software, record logging, and ticketing systems |
| Operational Flexibility | Willingness to work flexible shifts, including weekends and holidays |
| Core Attributes | Adaptable, detail-oriented, with strong problem-solving and issue resolution skills |
Key Roles & Responsibilities
- Multi-Channel Interaction: Respond to customer inquiries professionally via phone, email, live chat, and social media channels.
- Issue Resolution & Escalation: Identify root causes of traveler issues, resolve complaints efficiently, and escalate complex cases to management when required.
- CRM Record Management: Maintain accurate customer logs, update interaction histories, and keep CRM database entries current.
- Feedback Collection: Gather insights and traveler feedback to help internal product and supply teams optimize travel offerings.
- Cross-Functional Collaboration: Coordinate with internal logistics, supply, and support teams to maintain service quality.
1.Update Resume:Tailor your CV with emphasis on communication and CRM skills.
Highlight relevant customer support skills, multi-channel communication tools, and problem-solving abilities.
2.Submit Application:Search for Customer Experience Associate (Madurai).
Apply via the official Pickyourtrail Careers page or through their LinkedIn job listing.
3.Complete HR Interview Rounds:Communication screening and situational evaluation.
Participate in initial interview rounds focusing on problem resolution, shift flexibility, and communication skills.