Are you looking to build a career with one of India’s leading digital insurance platforms? Policybazaar.com has officially launched an off-campus recruitment drive for the position of Associate Consultant Services (Customer Service Representative) in Bengaluru, Karnataka.
Unlike traditional desk-bound call center roles, this is a dynamic, field-based operational position. It is an excellent fit for proactive individuals who possess strong interpersonal skills and enjoy face-to-face customer engagement. If you are looking to break into the booming fintech and insurance sector while working directly on the ground, this opportunity offers a fantastic career launchpad.
Job Drive Overview
Attribute
Details
Hiring Organization
Policybazaar.com
Role Title
Associate Consultant Services (Customer Service Representative)
Department
Customer Support / Operations
Job Location
Bengaluru, Karnataka
Work Model
Field-based (Local customer visits required)
Employment Type
Full-Time
Core Domain
Health Insurance Documentation & Advisory Support
Key Roles & Responsibilities
As an Associate Consultant at Policybazaar, you will act as the face of the company, providing end-to-end operational support directly to policyholders:
On-Site Customer Visits: Visit clients directly at their homes, workplaces, or hospital locations to address real-time health insurance queries.
Documentation Assistance: Guide customers through critical insurance paperwork, including policy issuance documents, endorsements, renewals, and medical claim forms.
Policy Simplification: Explain complex coverage parameters, financial benefits, policy exclusions, and claim filing procedures in an easy-to-understand manner.
Verification & Collection: Physically collect and verify required documents to ensure data accuracy and complete compliance before backend submission.
Cross-Functional Coordination: Partner with internal operations, underwriting, and claims management teams to ensure rapid turnaround times for client issues.
Required Skills & Eligibility Criteria
To be shortlisted by Policybazaar’s talent acquisition team, candidates should meet the following benchmarks:
Communication Strengths: Strong verbal communication and interpersonal skills to handle diverse customer profiles empathetically.
Mobility: Absolute willingness to travel locally across various zones of Bengaluru for customer appointments.
Domain Familiarity: A basic foundational knowledge of health insurance products, claims, or financial documentation is highly preferred (though freshers with strong learning agility are welcome).
Technical Basics: Basic computer literacy, including familiarity with MS Office and standard CRM logging tools.
Mindset: A problem-solving, customer-centric attitude with strong attention to detail.
How to Apply & Contact the Hiring Team
The recruitment desk at Policybazaar is actively reviewing incoming applicant profiles. To schedule your evaluation or submit your candidacy directly, use the verified corporate channels below:
Point of Contact: Kashish Singh (Talent Acquisition Specialist)
